Manager At Your Service (AYS) - (Red Sea-NEOM-Sindalah Island)
Detalhes do emprego
Job Number 23146837 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents’ information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. Advantageous • 1-Years’ Island resort experience • 1-Years’ experience working at a luxury brand CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Tracks all guest issues from various sources and report results. • Ensures guest requests/issues are logged. • Oversees the financial aspects of the department including purchasing and payment of invoices. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Identifies trends in guest issues for resolution. • Schedules and supervise staff to ensure prompt, friendly, and attentive service. • Supervises AYS agents and runners to ensure prompt and complete resolution of guest calls and requests. • Coordinates the process of receiving and resolving guest issues and requests. Supporting Management of Guest Service Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Manages all day-to-day operations. • Understands employee positions well enough to perform duties in employees' absence. Supporting Human Resource Activities • Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Assists in recruitment, hiring, training, and orientation of department personnel. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluates results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean. • Performs departmental administrative duties. • Addresses complaints and serves as Manager on Duty as needed. • Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings). Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you. #J-18808-Ljbffr
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Sea-NEOM-Sindalah Island)', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><b> Job Number </b> 23146837<br><b> Job Category </b> Rooms & Guest Services Operations <br><b> Location </b> The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP <br><b> Schedule </b> Full-Time <br><b> Located Remotely?</b> N <br><b> Relocation?</b> N <br><b> Position Type </b> Management <br><p> <p><b> JOB SUMMARY </b> </p> <p> Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents’ information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. 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Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <p> <br> From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. 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This course will give you all that you require to accomplish great things in your job, and will allow you to move forward in your new career. A position as a key account manager is a new experience for most people, and if you have found yourself in this position, this course will allow you to move into it with ease. Additionally, it will help you learn to manage your accounts, learn how to get to know your customers, and how to organise yourself effectively. You will also learn how to support your accounts, and how to overcome barriers. <strong>Introduction to the Key Account Management Training Course</strong> This is an online course, which allows anyone who takes this course to study in their own time and at a pace that is comfortable for them. Since this course is so flexible, you should have no problem finding time to study, which means you will not have to sacrifice work to achieve your dreams in business. This diploma course is available through any device with an internet connection, and in addition to the course, you can also access online support. You will find that the course is easy to follow thanks to a comprehensive syllabus that is created in a way to make the course more manageable. <h4>What You Will Learn</h4> This Key Account Management Training course has been created to give students a complete overview of the responsibilities associated with this position. Here are some of the things you will learn: <ul class="learn-mod"> <li>An overview of what key account management is.</li> <li>Your role as a key account manager.</li> <li>Methods to help you to prioritise your work.</li> <li>How to research your customers and their needs.</li> <li>How to prioritise.</li> <li>Assessing your strengths and weaknesses.</li> <li>Planning a strategy for your key accounts.</li> <li>Recognising and dealing with threats.</li> <li>Managing relationships and networks.</li> <li>Using teams in regards to the accounts.</li> </ul> <h4>Benefits of the Key Account Management Training Course</h4> When you complete the Key Account Management Training course, you will experience a number of benefits. These include: <ul class="learn-benefit"> <li>The ability to study from home, at work, or whilst on your lunch break. You can study at a place and time that is convenient for you. </li> <li>The ability to study at a pace that is comfortable for you, whether it takes days or months to complete. </li> <li>Study using your PC, mobile phone, tablet, or any device that can connect to the internet.</li> <li>Easy to manage modules, which help to make your learning experience more enjoyable.</li> <li>Enjoying the convenience of support online during the experience of studying, which ensures that you can stay on schedule. </li> <li>Improving your performance in the workplace.</li> <li>Making an affordable investment in your future that will pay off time and time again.</li> </ul>', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Key Account Management Certificate', 'eligibility' => null, 'school' => 'New Skills Academy', 'keywords' => null, 'location' => 'Online', 'duration' => 'Upto 6 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => '92% off through Laimoon!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'pt', 'status' => 'active', 'auto_translated' => '1', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '39306066', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Manager At Your Service (AYS) - (Red Sea-NEOM-Sindalah Island)', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><b> Job Number </b> 23146837<br><b> Job Category </b> Rooms & Guest Services Operations <br><b> Location </b> The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP <br><b> Schedule </b> Full-Time <br><b> Located Remotely?</b> N <br><b> Relocation?</b> N <br><b> Position Type </b> Management <br><p> <p><b> JOB SUMMARY </b> </p> <p> Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents’ information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department. </p> <p><b> CANDIDATE PROFILE </b> </p> <p><b> Education and Experience </b> </p> <p>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. </p> <p> OR </p> <p>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. </p> <p><b> Advantageous </b> </p> <p>• 1-Years’ Island resort experience </p> <p>• 1-Years’ experience working at a luxury brand </p> <p><b> CORE WORK ACTIVITIES </b> </p> <p><b> Maintaining Guest Services and Front Desk Goals </b> </p> <p>• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. </p> <p>• Develops specific goals and plans to prioritize, organize, and accomplish your work. </p> <p>• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others. </p> <p><b> Managing Projects and Policies </b> </p> <p>• Implements the customer recognition/service program, communicating and ensuring the process. </p> <p>• Tracks all guest issues from various sources and report results. </p> <p>• Ensures guest requests/issues are logged. </p> <p>• Oversees the financial aspects of the department including purchasing and payment of invoices. </p> <p><b> Ensuring Exceptional Customer Service </b> </p> <p>• Provides services that are above and beyond for customer satisfaction and retention. </p> <p>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. </p> <p>• Identifies trends in guest issues for resolution. </p> <p>• Schedules and supervise staff to ensure prompt, friendly, and attentive service. </p> <p>• Supervises AYS agents and runners to ensure prompt and complete resolution of guest calls and requests. </p> <p>• Coordinates the process of receiving and resolving guest issues and requests. </p> <p><b> Supporting Management of Guest Service Team </b> </p> <p>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. </p> <p>• Encourages and builds mutual trust, respect, and cooperation among team members. </p> <p>• Serves as a role model to demonstrate appropriate behaviors. </p> <p>• Manages all day-to-day operations. </p> <p>• Understands employee positions well enough to perform duties in employees' absence. </p> <p><b> Supporting Human Resource Activities </b> </p> <p>• Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. </p> <p>• Assists in recruitment, hiring, training, and orientation of department personnel. </p> <p><b> Additional Responsibilities </b> </p> <p>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. </p> <p>• Analyzes information and evaluates results to choose the best solution and solve problems. </p> <p>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. </p> <p>• Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean. </p> <p>• Performs departmental administrative duties. </p> <p>• Addresses complaints and serves as Manager on Duty as needed. </p> <p>• Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings). </p> <p><i> Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. </i></p><p></p> The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <p> <br> From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. 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Hiring company
Marriott International, Inc.
-
Diploma in Sales Management & Analysis Study 365AED 182Duração: Upto 10 Hours
-
Key Account Management Certificate New Skills AcademyAED 88
AED 1,098Duração: Upto 6 Hours
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https://bh.jooble.org/external/-3692481870053418860?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_bh&extra_ars_request_id=db8328d9c145a52a0bfd3aae88dd1185