Customer Support Executive Chinese
Full time
na Pole To Win no
Central, Singapore
Destaques do emprego
Publicado em October 17, 2019- Background Profissional em
- Job level Junior/Entry Level
-
Pays salary of
SGD 1,800 - SGD 2,500 /mês
(Fixed Salary)
Detalhes do emprego
Job Duties
Providing customer support and technical issue resolution via email, phone, chat, social media and other online platforms.
To be able to handle multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails, social media interactions and other online platforms.
Identifying correcting and advising on technical issues in the customer's computer, mobile app and/or video game console.
Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
Requirements
Work on weekends and public holidays with a fixed schedule.
Proficient in both verbal and written communication skills in Traditional Chinese, Simplified Chinese and English.
Ability to communicate Chinese via email/chat/phone (required to liaise with Chinese-speaking customers).
Ability to deliver excellent customer service quality utilizing soft skills.
Able to understand games from a gamer's perspective and give in-depth gaming and smartphone/apps/PC/console troubleshooting support.
Ability to solve and analyse information accurately with appropriate speed and guidelines.
Team player.
Those with strong interest in games are preferred.
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