Client Services Manager
Full time
na I-BRID SOLUTIONS no
Lagos, Nigeria
Destaques do emprego
Publicado em October 5, 2019- Background Profissional em
- Job level Área de Gestão
-
Pays salary of
NGN 85,000 - NGN 150,000 /mês
(Fixed Salary)
Detalhes do emprego
We are searching for a professional and courteous Client Services Manager with great people skills to help our business prioritize existing customers and bring new clients on board. The Client Services Manager will be tasked with maintaining current clients and growing our customer base, keeping accurate correspondence records, meeting regularly with management, updating client details, developing customer service policies, training junior client services agents, and recommending different product options to ;
Responsibilities:
Develop effective communication platforms for clients and staff.
Inspire repeat-business from clients.
Conduct customer service workshops and presentations.
Monitor and measure client satisfaction.
Liaise with different departments about client queries.
Offer advice to clients on services and products.
Develop surveys and capture client information.
Participate in marketing campaigns.
Deal with client requests and troubleshoot problems.
Requirements:
BSDegree or related qualification.
Strong communication skills.
Ability to meet deadlines.
Computer literacy.
Calm, polite, and professional behavior.
Reliable and self-motivated.
General business knowledge.
High service orientation
Required qualifications
BSC
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