Careers in Business Connect

About Us

Business Connect is leading in delivering stellar customer experiences in the call center and BPO industry. It is now one of the leading inbound call center and BPO solutions providers in Pakistan, offering a comprehensive suite of outsourced voice-enabled customer care call center services, outbound and lead generation, back-office, portfolio management and IT solutions to organizations from MENA region.

We are a highly dynamic, structured organization ensuring consistency and quality in all business aspects. Our highly trained people, from all nationalities, are our key to excellence; striving for one unified goal - excellence without compromise. 

Vision

Business Connect vision is to be the best partner in providing Call Center & Business Process Outsourcing services to Small Medium-sized Enterprises.

Mission

Our mission is to deliver unrivalled services through

• Continuous process improvement 
• A consultative approach in providing a unique customer experience 
• The development of our employees to be successful 

• Teamwork - We value team accomplishments that advance the success of our clients
• Initiative - Business Connect and its members proactively generate and act on improvement ideas
• Dedication - Our main goal is excellence in everything we do. We strive hard to achieve our shared goals.
• Integrity - We maintain the highest standards of fairness and ethics in all our transactions with our clients, employees, and the community we serve.
• Flexibility- Business Connect and its members are flexible to the needs of the clients.
• Humility - We acknowledge our weakness and strive to improve.

What We Do

We ensure to maintain the high standards of our services from inception to the completion irrespective of the nature or size of the processor client.

We achieve quality by being objective and relevant in our approach and deliver innovative & progressive solutions along with their implementation strategies. Service standards are maintained by being clear, well planned and communicative at each stage of our process.

Highlights of some important practices adopted by us in our services are mentioned below:

Ample time is given to understand the nature and exact requirements of each project or process through frequent interactions with the clients for better planning and implementation of processes.

Once tasks' planning is completed, clients are kept abreast of the nature & quantum of tasks to ensure their throughout involvement for efficient implementation & meeting the promised deadlines. 

All processes and their results are well documented and communicated to clients.

Prompt post-delivery support service is offered to clients till their self-sufficiency is ensured. 

Our Services 

Call Center Services 

Inbound Call Center Solutions

E-Commerce Call Center

Inbound Sales

Order Taking

Reservation

Customer Service & Support

Direct Response Support

Inquiry Handling

Email Support

Help Desk Services

Virtual Receptionist

Virtual Assistant

OUTBOUND CALL CENTER SERVICES

Telesales & Telemarketing

Lead Generation ( B2B & B2C)

Medical Appointment Reminder

Collection Reminder

Debt Collection

Voice Call Verifications

Business Process Outsourcing Services 

Accounting and Finance Operations

Technology Solutions and IT Services

Back Office Solution

Portfolio Management

e-commerce Management

Virtual Office Facility

Virtual Assistant

Loans Service

Form Processing

Digital Marketing Services

Social Media Management

Human Resources

THANK YOU