Technical Support Specialist

If you're ready to make a real impact on a fast-growing green-tech company, we'd love to hear from you! The Opportunity: As a Technical Support Specialist reporting to the Country Manager at Emaldo, you will be the primary point of contact for installers and partners seeking technical assistance with our solar and battery storage products. You will answer phone calls and emails related to installation, configuration, troubleshooting, and maintenance. Your goal is to ensure quick and accurate resolutions, enabling installers to confidently deploy and service Emaldo solutions. You will collaborate closely with the Country Manager, sales team, and product engineers to maintain high customer satisfaction and uphold Emaldo's reputation for reliable, innovative products. This is a full-time position and will be located in Amsterdam (with travel as needed).Customer/Installer Support Respond promptly and effectively to technical inquiries (via phone and email) from installers, contractors, and other stakeholders. Diagnose and troubleshoot hardware and software issues related to solar panels, inverters, battery storage systems, and associated monitoring platforms. Issue Resolution & Escalation Provide step-by-step guidance to installers, ensuring they can resolve issues on-site whenever possible. Escalate complex or critical matters to higher-level technical teams or third-party vendors, following proper escalation procedures. Technical Documentation Maintain an internal knowledge base of solutions, troubleshooting guides, and best practices. Collaborate with the Product Engineering team to improve technicaldocumentation (manuals, FAQs, user guides). Product Feedback & Continuous Improvement Log recurring issues, analyze trends, and provide feedback to R&D or Product Management to help enhance product design and usability. Suggest improvements to support processes and tools to boost efficiency and user satisfaction. Training & Demonstrations Assist in remote product training sessions for installers and new customers, ensuring proper understanding of product installation and maintenance. Support the local Electrician/Technical Trainer when needed, especially during site visits or complex installations. Collaboration & Communication Work closely with Sales, Logistics, and Finance teams to ensure seamless customer experience. Keep internal stakeholders updated on any significant customer issues or trends that could impact sales or reputation. Compliance & Safety Adhere to industry regulations and safety standards when providing technical advice. Remain informed about Dutch electrical codes and requirements related to solar and battery installations Technical Background Required: Minimum 2+ years' experience in technical support or a similar customer-facing technical role. Preferred: Previous experience in solar PV, battery storage, or broader renewable energy systems. Education A degree or certification in Electrical Engineering, Renewable Energy, or a related field is desirable, but equivalent practical experience is also valued. Technical Competencies Understanding of electrical systems, including AC/DC fundamentals, inverters, battery management systems, and PV installation processes. Familiarity with diagnostic tools (e.G., multimeters, monitoring software) and remote troubleshooting techniques. Communication Skills Excellent verbal and written communication skills in both Dutch and English. Able to explain complex technical concepts in a clear and concise manner to various audiences (installers, end-users, non-technical stakeholders). Problem-Solving Abilities Capable of logical troubleshooting, prioritizing issues, and determining the most efficient resolution. The ability to remain calm under pressure and guide installers through step-by-step solutions. Computer Skills Proficient with CRM systems and helpdesk/ticketing software. Familiarity with remote support tools and Microsoft Office suite orequivalent. Personal Attributes Entrepreneurial Mindset: Thrives in a start-up or scale-up environment, where autonomy and proactive decision-making are key. Results-Oriented: Driven to exceed targets and deliver measurable impact on revenue and profitability. Adaptable & Resilient: Comfortable navigating evolving market conditions and making swift, informed decisions. Team Player: Works collaboratively across different functions; able to build strong relationships with HQ and local staff. Customer-Focused: Dedicated to ensuring high levels of customer satisfaction and service quality Competitive Compensation: Base salary, potential performance-based bonus, and benefits package. Salary expectations are approximately 8.000 EUR (including local employment tax). Professional Growth: Opportunities to learn and advance within a growing renewable energy company. Positive Work Environment: A collaborative culture that values innovation and customer satisfaction. Meaningful Mission: Contribute to the wider adoption of clean energy solutions, helping to shape a more sustainable future. IT