Ipt Change Implementation Owner

**About the role**:**Job Purpose**:Part of Multi-sourcing Service Integration MSI Center. Deliver all Moves, Adds & Changes on customer network connections, performing technical feasibility study and end-to-end change management by coordinating with internal specialist teams. For IPVPN & Enterprise Telephony Customers implement the simple and standard changes & get the complex changes activated in agreed time as per SLA with Customer.**Key Tasks and Responsibilities**:Ø Assess requests for change that originate from incident management, problem management, release management, or continuity management.Ø validate and classify the change request according to its complexity defined in the Change catalogueØ Register changes as needed to handle requests for change or receives change requests from other change initiatorsØ Determine the risk and impact for requested changesØ prepare implementation plans by creating tasksØ Implement simple and standard change requests for IPVPN & Enterprise TelephonyØ For complex changes liaise with correct entity to get the change implemented in agreed time as per SLA with CustomerØ Monitor the progress of changes.Ø Monitor and report quality of first time right, on-time change implementationØ Ensure and monitor delivery of change implementation within agreed lead timesØ Perform the pre-checks before the change window timeØ Guide the field Engineer for all scheduled change activitiesØ Perform the post-implementation reviewØ Send success report to all involved entities after the completing the changeØ Once the change process is completed, the entire process should be documented in a database (CMDB) that all stakeholders can accessØ Manage Project and bulk change requests using standard process and proceduresØ Assess, prioritize, respond and report on time for expedite requests**About you**:**Skills / Qualifications**:Ø Excellent Knowledge of networking technologies at layer 2 and layer 3 of the OSI ModelØ Understanding of networking technology LAN, WAN, UCCØ Cisco Call Manager ExperienceØ Understanding of VOIP and IPT technologyØ Willing to work in 24x7 environmentØ Good interpersonal, communication skillsØ Good time management, and organizational skillsØ Ability to work under pressure to deal with multiple tasksØ Customer Oriented AttitudeØ Ability to work under pressure and multitaskingØ Proactive and self-motivatedØ Good analytical and problem solving skillsØ Team SpiritØ Fluent in both spoken and written English**Educational background**:Ø Degree in telecommunication and/or computer sciences engineering fieldØ CCNA is a mustØ CCNA Voice or CIPT certified person is preferableØ ITIL Foundation KnowledgeØ ITIL Foundation Certified is preferred**Professional Experience**:Ø 1-3 years' experience in telecommunications fieldØ 1-2 year of - Experience in networking operational environment (IPT/VOIP/IP)Ø 1-3 years' experience in a customer oriented position**Additional information**:**Department**:Global Delivery & OperationsOrange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.**Contract**:Regular