Culture and Communication Trainer

**WORK MODE**- On-Site (**Cairo**, Egypt or **Alexandria**, Egypt)**DUTIES AND RESPONSIBILITIES**:- Develop and deliver training programs focused on enhancing communication skills, cultural sensitivity, and cross-cultural understanding, specifically tailored for German-speaking employees- Create engaging and interactive training materials, including presentations, workshops, and e-learning modules, to support the learning objectives- Conduct training sessions both in-person and virtually, ensuring active participation and understanding among participants- Collaborate with cross-functional teams to identify training needs and develop targeted learning solutions- Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, and make continuous improvements- Provide one-on-one coaching and support to employees as needed to address specific communication challenges or cultural differences- Stay updated on industry trends, best practices, and cultural nuances relevant to the BPO industry and the German-speaking market- Assist in onboarding new employees, providing cultural orientation and language support as required.**REQUIREMENTS**:- Fluency in **German **(native or near-native proficiency) is essential + fluency in **English **(both verbal and written)- Bachelor's degree in Communication, Intercultural Studies, Education, or related field. Master's degree preferred.- Previosu experience as a trainer or facilitator, delivering culture and communication training programs in a multicultural environment- Strong understanding of cultural differences, communication styles, and business etiquette in both German-speaking countries and the global context- Excellent presentation and facilitation skills, with the ability to engage and inspire diverse audiences- Experience with instructional design and curriculum development is highly desirable- Effective interpersonal skills with the ability to build rapport and establish credibility with employees at all levels- Flexibility to adapt training methods and content to meet the needs of different learning styles and cultural backgrounds- Proficiency in MS Office Suite and experience with e-learning platforms or Learning Management Systems (LMS) is a plus- Certification in training or coaching (e.g., CTT+, CPLP, ACC) is an advantage.**OFFER**:- Excellent remuneration package based on experience, skills and performance- Be part of a dynamic and creative team with positive and friendly atmosphere- Guidance and tools to reach your full potential- And many other benefits!