Service Delivery Manager

DetailsRequired Experience 10+ years- Department Software Development and Testing- Career LevelManagerPosition Location Cairo**Skills**:Communicationcustomer serviceRequirements and responsibilities**Service Delivery Manager Responsibilities**:- Maintaining positive relationships with customers.- Identifying customer needs and overseeing service delivery within the business context.- Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.- Managing finances and budgets.- Determining ways to reduce costs without sacrificing customer satisfaction.- Assessing customer feedback and using your creativity to establish, improve, and refine services.- Remaining organized and meeting deadlines.- Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.**Service Delivery Manager Requirements**:- A bachelor's degree in a business-related field.- Experience in customer service, leadership, and logistics may be advantageous.- Good computer skills and the ability to use business support software.- Strong customer service, project management, and quality control skills.- Good resource planning skills.- Excellent leadership and customer service skills.- Strong teamwork skills and attention to detail.