Program Delivery Analyst

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!**JOB PURPOSE**:**PRINCIPAL ACCOUNTABILITIES**:- Analyze specific implementation requirements.- Carry out a gap analysis with respect to a specific software product or mapping to business process.- Propose a solution to meet any shortfall.- Provide post production support, On call for Emergencies- Prepare operating procedures and installation checklists to enable country-level IT to perform subsequent installation, upgrades and training for in-country deployments.- Assist in user training and testing.- Provide consultative support to country-level IT and business units.- Conduct post-implementation reviews and audits.- Participate in technical design reviews and third party software evaluation.- Working relationship with the colleagues from different teams across the IT organization, on a global, regional and country level.- Ensure all issues and requests are logged in the Service Desk.- Ensure that Global change control policies are followed.- Ensure approval is obtained from the Change Control Board (Country stakeholders) before making changes to the "live" environment.- Able to communicate well with people on all levels, different backgrounds and cultures.- Develop and maintain good working relationship with fellow colleagues, internal and external customers.**Skills/Qualifications**:- Business process knowledge - domain or industry related.- Customer and end-user focused.- Strong analytical skills.- Creative problem solving skills and an ability to work conceptually.- Able to achieve results through influencing others.- Strong communications skills.- 5 years of experience in a technical role or IT related field.- A diploma or degree in Computer Science or related field.- Project or Program Delivery Manager (IT or in business)QUALIFICATIONS, EXPERIENCE AND COMPETENCIES- Bachelor's degree in Information Technology or a related field- 1+ years of experience in IT customer support- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- Ability to manage multiple projects and priorities simultaneouslyOUR OFFER:- Strong career support in an international environment.-- Great culture and colleagues.-- Multifarious benefit programm.