Customer Support
Job details
Teleperformance Egypt objective is to prepare employees to become leaders: from agents to supervisors, from supervisors to coordinators, and, finally, from coordinators to managers. The JUMP! program is based on a training program that offers technical and behavioral training, as well as personal development plans.Tasks- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customers**Requirements**:- Graduated from any major- Fluent/Excellent English Speakers- Flexible with rotational shifts**Benefits**:- Net salary 4k up to 6k free of fees and tax +Bonus- Annual profit share up to 2x your salary- Medical & Social insurance 150k- Overnight allowance up to 1000 EGP- Transportation 24/7 all over Cairo& Giza (plaza, citywalk) door to door transportation after 11 P.M- Discounts& offers all over many stores in Egypt- Gym Access- VPN Line- Career Path- Development& learning courses- Events and fun festival Refer a friend program rewards up to 2000 EGPTeleperformance is a Great Place to Work®-Certified in 60 countries. Great Place to Work® is a third-party organization that has captured valuable feedback from more than 200,000 of our employees around the world, using a unique research-driven Trust Index©
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