Cloud Implementation Specialist

DetailsRequired Experience Minimum 1 year of experience- Department Customer Operations- Career LevelJuniorPosition Location Cairo**Skills**:MySQLtroubleshootingAWSDatabase AdministrationLinux OSRequirements and responsibilities**Play BIGGER!**:Do you want to work in an exciting, rewarding, and collaborative environment where you are appreciated and valued?Are you passionate about IT, software development, business solutions, BPO, customer operations, etc.? Are Innovation, Talent, and Excellence part of your DNA?We are an **international IT and Software Services** company that provides exceptional experiences to customers around the world from our five offices in Egypt, Canada, and Poland. Over 70 global partners rely daily on our 800+ employees for superior **Software Development **and **BPO/ Customer Operations** services, **Customer Experience**, **Customer Success Management**, and innovative **Business Solutions**.About the RoleImplementation Specialist***Your Responsibilities as (**Cloud** **Implementation Specialist**)**:- Using internal business tools like Jira, Team Support, PSA- Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution.- Manage proactive ready-for-business checks, identify, and fix gaps, and respond promptly to failures.- Ensure efficient incident management, ensuring accurate communication to impacted groups, and timely resolution.- Facilitate root cause investigations and manage the implementation of corrective and preventative measures.- Review, execute and verify production changes in strict accordance with procedures defined in change documents.- Leverage tools and resources available within the company to simplify, automate, or eliminate inefficiencies.- Create and manage customer-facing documents and videos to help clients utilize and understand Dockmaster.- Stay up to date with all aspects of the Dockmaster software and assist with quality assurance testing.***Skills & Qualifications required to succeed as a FlairsTech (**Cloud** **Implementation Specialist**)**:- Fluent in English is a Must- Strong knowledge of Networks routing/ switching- Windows Administration- AWS- Linux Administration- SQL- Strong troubleshooting/ Documentation skills**Join us and play BIGGER!