Customers Operations Manager
Job details
UK based consultancy with a presence in over 20 countries including Europe, USA, Canada, France, Germany. Over +1000 specialized consultants working for key clients in KSA. We provide Manpower outsourcing services, Data Centre Facilities (DCF) and Information Technology (IT) Consulting Services covering end-to end expertise.- Analyzing data to calculate the cost-benefit ratio- Locating problems in the company's supply chain through quality control checks- Establishing and monitoring employee schedules- Creating programmes for employees' professional development- Establishing objectives for increased output and improved efficiency- Monitoring the overall budget of the business as well as departmental budgets- Establishing corporate guidelines and carrying out frequent changes while ignoring workflow and procedure- Resolving disputes between departments about resources- Examining the company's resource management and looking for ways to boost employee productivity- Developing tools to automate repetitious processes- Monitoring on-site projects and field operations- Resolving inventory management concerns- Constructing logistics-enhancing solution**Requirements**:- Any relevant Bachelor Degree- Proven work experience as an operations manager in customer service environment- Customer satisfaction is a huge KPI in this role.- Knowledge of organizational effectiveness and operations management- Excellent English communication skills- Familiarity with business and financial principles- Excellent communication skills- Leadership ability- Outstanding organizational skills
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