Veterinary Patient Care Coordinator

Join our exceptional team and contribute to US healthcare! About Janie Health: Janie Health is a healthcare services company that offers remote staffing and software solutions to medical practices, pharmacies, hospitals, and healthcare contact centers across the United States. We specialize in a wide range of medical specialties. We are seeking talented individuals who are passionate about patient care and making a meaningful impact on people's lives. Our mission is to recruit and train exceptional individuals worldwide to support US medical patients. About the Position: We are seeking a experienced and detail-oriented Veterinary Patient Care Coordinator to join our dynamic team. In this role, you will be responsible for managing the care and coordination of our patients, ensuring a seamless and positive experience for both pets and their owners. Your primary focus will be on overseeing patient appointments, coordinating treatments, and providing exceptional customer service in a veterinary clinic setting. Key Responsibilities:

• Patient Communication: Answer phone calls and manage client inquiries regarding pet care.
• Appointment Coordination: Schedule and manage patient appointments, including follow-ups and reminders for vaccinations and routine check-ups.
• Care Collaboration: Work closely with veterinarians and veterinary technicians to create individualized care plans.
• Office Management: Handle general office duties like managing emails and maintaining an organized workspace.
• Customer Service: Provide exceptional service, ensuring a welcoming environment for pets and their owners.
• Live Scribing: Accurately document veterinary visits and treatments, ensuring clear communication among the care team.

Requirements:

• US Veterinary Customer service is PREFERRED
• Excellent Interpersonal Skills
• Strong phone etiquette
• Fluent in English
• Exceptional customer service skills
• Strong critical thinking abilities
• Professionalism
• Highly Trainable Janie Health offers performance RAISE, health allowances, PTO, incentive bonuses, and annual off-site events for our remote team members.