Experiences Coordinator

Join to apply for the Experiences Coordinator role at Kilkea Castle Hotel & Golf Resort .

Job Title:

Activities and Experiences Co-Ordinator

Reporting To:

Director of Experiences

Job Description:

The successful candidate will be responsible for organising and overseeing a variety of activities and experiences for our guests. The role involves organising both on-site and off-site events based on guest profiles as well as collaborating with other departments to ensure a seamless and memorable experience for guests.

Key Responsibilities

• Plan and co-ordinate diverse and engaging activities as well as customize activities based on guest profiles.
• Communicate with guests ahead of their stays to create itineraries for their visit.
• Assist in organising daily and special events, including holidays, festivals, and promotions.
• Collaborate with entertainers and artists for live shows and themed events.
• Oversee booking and management of equipment, spaces, and resources for activities, including setting up, managing, and breaking down events.
• Engage with guests to understand their interests and ensure activities meet their needs as well as address their concerns and requests.
• Coordinate with other departments to offer guests experiences such as yoga or wine tasting as well as the marketing department to promote activities through social media.
• Ensure safety protocol for all activities are followed while ensuring compliance with Health and Safety regulations.
• Conduct risk assessments for activities and ensure activities meet health and safety standards.
• Monitor guest safety during activities and manage the signing of liability waivers before participating in certain activities.

Skills/Requirements

• Previous experience in a similar role preferred.
• Working knowledge of HotSoft or similar hotel software an advantage.
• Valid work permit for a minimum of 12 months is required.
• Strong communication and customer service skills.
• Excellent organisational and multitasking skills.
• Passion for customer service and attention to detail.
• Ability to work flexible hours, including evenings and weekends.

Benefits

• Discounts across entire resort.
• Competitive hourly rate.
• Meals while on duty.
• Employee recognition.
• Bike to Work scheme.
• Employee Assistance Programme and PRSA scheme.
• Continuous training and development.
• Uniform provided.
• Gratuities.

Kilkea Castle is an equal opportunities employer. #J-18808-Ljbffr