Service Sales Executive

Full time at IHG Hotels & Resorts in UAE

Posted on February 24, 2025

Job details

Roles and responsibilities

Sales Strategy & Implementation:
Identify and secure new business opportunities in the local and international markets.
Develop and execute sales strategies to achieve revenue goals, including corporate, group, and leisure segments.
Monitor competitor activities and market trends to stay competitive.
Client Relationship Management:
Build and maintain strong relationships with new and existing clients, ensuring exceptional service and satisfaction.
Act as the primary point of contact for clients, addressing their needs and providing tailored solutions.
Handle client inquiries and requests promptly and professionally.
Sales Presentations & Negotiations:
Conduct client meetings, sales presentations, and hotel tours to promote the property.
Negotiate contracts and rates with clients while maintaining profitability for the hotel.
Manage proposals, contracts, and documentation efficiently.
Collaboration & Team Support:
Work closely with the marketing team to ensure consistent messaging and promotional activities.
Coordinate with the events and operations teams to ensure seamless client experiences.
Collaborate with colleagues to meet the overall business objectives of the hotel.
Market Intelligence & Reporting:
Prepare sales reports and provide regular updates to the sales management team.
Analyze and track sales performance to ensure goals are met.
Maintain an accurate and updated client database using CRM systems.
Administrative Tasks:
Maintain organized records of client interactions, sales leads, and contracts.
Ensure compliance with all sales-related administrative processes.

What We Need From You

Strong communication, negotiation, and interpersonal skills.
Proficiency in MS Office Suite and CRM systems (experience with hotel management software is a plus).
Highly organized with strong time-management skills.
Ability to thrive in a fast-paced, target-driven environment.

Desired candidate profile 1. Sales Skills

Lead Generation: Identifying potential clients, prospects, and leads through research, networking, and outreach, using tools such as CRM systems or cold calling.
Sales Presentations: Delivering persuasive presentations that showcase the company’s products or services, addressing client needs, and demonstrating the value proposition.
Negotiation: Effectively negotiating terms, pricing, and contracts with clients to close deals while maintaining a positive relationship.
Closing Sales: Demonstrating a strong ability to close sales by guiding prospects through the sales process, addressing objections, and finalizing agreements.

2. Customer Relationship Management

Building Relationships: Establishing strong, lasting relationships with clients, ensuring that their needs are understood and met, and offering exceptional customer service.
Account Management: Managing and maintaining existing client accounts, ensuring satisfaction, handling inquiries, and identifying opportunities for upselling or cross-selling.
Customer Retention: Implementing strategies to retain existing clients by ensuring their needs are consistently met and providing follow-up services after a sale.

3. Communication Skills

Verbal Communication: Clearly and confidently communicating the benefits of the company’s offerings to clients, understanding their pain points, and responding effectively.
Written Communication: Crafting professional emails, proposals, and reports to communicate product details, updates, and follow-ups with clients.
Active Listening: Listening to client needs and concerns, asking relevant questions, and responding with tailored solutions.

4. Product Knowledge

Product/Service Expertise: In-depth knowledge of the company’s products or services, including features, benefits, and applications, to effectively present them to potential clients.
Industry Knowledge: Understanding market trends, competitors, and industry dynamics to position the company’s offerings more effectively.
Solution Selling: Ability to match products or services to the specific needs of clients, emphasizing how they can solve the client’s problems or improve their business.

5. Sales Strategy and Planning

Market Research: Researching the market, including competitors and potential clients, to identify new opportunities and gaps in the market.
Sales Goals: Setting realistic sales targets and working towards achieving them through consistent prospecting, relationship-building, and deal-closing.
Sales Pipeline Management: Managing a sales pipeline, ensuring that opportunities are tracked, and sales progress is monitored from lead generation to closing.

6. Negotiation and Persuasion

Overcoming Objections: Addressing concerns, objections, and hesitations from potential clients by providing clear and compelling reasons to move forward with the purchase.
Value Proposition: Articulating the value of the product or service to the customer in a way that resonates with their business needs and objectives.
Deal Closure: Leading the negotiation process and guiding the client to make the final decision, ensuring both the company and the client feel satisfied with the terms.

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Hiring company

IHG Hotels & Resorts

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Service Sales Executive

Job details

Apply safely

Hiring company

IHG Hotels & Resorts

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