Customer Support Management Professional
Job details
The Future Is What We Make It. When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers and doers who make the things that make the future. By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Make the Best You. Working at Honeywell is not just about developing cool things. All our employees enjoy access to dynamic career opportunities across different fields and industries. Join us and Make an Impact. As a Spot Coordinator within the BA Service business unit at Honeywell, you will be crucial in coordinating and overseeing spot service operations to ensure efficient and timely delivery of service solutions. Reporting directly to our Service Business guide, you will be accountable to manage a team of service technicians and ensure that all service appointments are scheduled and executed smoothly. In this role, you will work closely with the Service Business guide to align spot service activities with organizational goals and objectives specific to the BA Service business unit. You will be accountable for monitoring and analyzing service performance metrics, identifying areas for improvement, and implementing corrective actions as needed. Your strong communication and leadership skills will be essential in fostering a collaborative and customer-centric culture within the spot service team. Key Responsibilities
- Facilitate field staff/field service supervisors with proposal generation.
- Follow up on the recommended repair report from the SMS (Service Management System).
- Obtain parts/sub/special pricing.
- Prepare an estimate for approval in CPQ (Configure, Price, Quote) with required input from field staff.
- Generate a proposal for approval.
- Send the proposal to the customer and follow up for feedback and PO.
- Log and track the success of the proposal.
- Verify customer information in CPQ/SMS.
- Generate / follow-up work orders.
- Ensure proper booking documentation is received, including Purchase Order/Signed Document.
- Inform field staff of work order information, verify schedule for delivery, and communicate schedule to customer.
- Order booking and coordinate all materials for the job.
- Issue POs, mobilize resources, and schedule subcontractors (with input from FSS/FSL).
- During execution, ensure all material/subcontractor/other costs are processed and hit the job before closure.
- Ensure 100% completion of work in the field with field staff.
- Finalize work order to include all costs, work description, etc.
- Check completion/closing work orders on time in SMS.
- Verify that the workorder is closed correctly and exported in SMS.
- For larger or quoted SPOT jobs, send a detailed email to BSC with specific billing instructions.
- Monitor billing reports and unbilled items to ensure billing occurs on time.
- Follow up with the customer (when needed) to ensure paperwork/invoice is received.
- Check on job satisfaction as needed.
- Ensure cash collection and follow up on disputes as needed.
- Bachelor's degree in a relevant field or equivalent work experience.
- Strong organizational and time management skills.
- Excellent communication and people-oriented skills.
- Ability to work effectively in a fast-paced and dynamic environment.
- Proven experience in coordinating and managing service operations.
- JOB ID: HRD258132
- Category: Customer Experience
- Location: DTV - Plots 13 & 16,Dhahran Techno Valley Science Park,Dhahran,EASTERN PROVINCE,34464,Saudi Arabia
- Nonexempt
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