Edtech Product Support Associate

Job title : Edtech Product Support Associate

• The Edtech Product Support Associate plays an integral role in strengthening the Edtech Ecosystem by supporting the effective adoption of edtech solutions.
• This individual will work with the education team to implement large-scale onboarding initiatives, ensure quality assurance of products, and curate enablers that drive product adoption.
• The Edtech Product Support Associate is a self-starter, passionate about improving global access to education, and committed to understanding systems that enhance the adoption of edtech solutions.

• Develop and document various use cases for edtech solutions, aligning with the needs of target user groups (students, teachers, parents, administrators). 
• Support edtech companies in refining their value proposition based on user engageme and adoption data. 
• Collaborate with the education team to develop adoption strategies tailored to differe school systems. 

• Conduct micro-testing exercises to assess product usability, accessibility, and effectivene in real educational settings. 
• Organize and execute product demos and showcases for educators and other stakeholders. 
• Gather user feedback and relay actionable insights to edtech providers for continuous product improvement. 

• Identify and engage key stakeholders (School Groups, NGOs, governments, entrepreneurs, OEMs, Telcos) to drive product adoption. 
• Design and execute training programs to equip educators with the knowledge and skills to integrate edtech into teaching and learning. 

• Develop periodic reports with data-driven insights on edtech solution adoption and effectivenes 
• Track and analyse key adoption metrics to refine engagement and onboarding strategie
• Maintain accurate documentation of testing outcomes, stakeholder feedback, and user engagement insights.

• Bachelor's Degree in Education, Educational Technology, or Marketing 
• Experience working in education, Edtech, Product management or Growth and Partnership Management. 
• Strong understanding of technology adoption frameworks. 
• Excellent communication and stakeholder management skills. 
• Analytical mindset with the ability to translate feedback into actionable recommendations.
• Self-motivated, detail-oriented, and able to work in a fast-paced environment.
• Ability to manage resources, timelines, and deliverables in a structured and effecti manner. 

• This position is an exciting opportunity for an individual looking to make a tangible impact in edtech adoption, ensuring that technology enhances learning outcomes and reaches the communities that need it most.