Tour Operator

Job Description

• Design and plan customized domestic and outbound travel packages for individual, group, and corporate clients based on their preferences, budgets, and timelines.
• Research and curate itineraries that include popular and emerging international destinations, activities, accommodations, and local experiences.
• Negotiate with suppliers (hotels, transport companies, tour guides) to secure the best rates and services.
• Advise clients on travel options, destinations, visa requirements, insurance, and other travel-related details.
• Provide expert recommendations and support clients in choosing the best tour packages.
• Manage the booking process for flights, hotels, transfers, and excursions, ensuring all details are correct and clients’ preferences are met.
• Prepare and deliver essential travel documents like itineraries, tickets, vouchers, and travel insurance.
• Serve as the primary point of contact for clients before, during, and after their trips.
• Handle customer inquiries, resolve any issues, and ensure clients have a smooth travel experience.
• Collect feedback after trips to improve service offerings and ensure customer satisfaction.
• Prepare quotations, invoices, and contracts for clients, ensuring they align with the tour pricing and agreements.

Job Requirements

• Minimum +1 year of experience in travel agencies, or a similar role in the travel and tourism industry.
• A degree in Travel and Tourism, Hospitality Management, or a related field is desirable but not mandatory.
• Ability to clearly convey information and interact with clients in a professional and friendly manner.
• Strong sales skills with the ability to persuade clients and negotiate with suppliers.
• Ability to handle client issues or disruptions during travel and resolve them effectively.
• knowledge of international travel destinations, popular tourist attractions, hotels, and activities.
• Understanding of international travel regulations, visa processes, and safety standards.