ServiceNow Lead

Direct message the job poster from Tech Mahindra

Lead Talent Acquisition @ APJI - Banking & Insurance, Telecommunication, Global Media & Entertainment Projects || Global Recruitment Coach & Trainer

• Have good experience in ServiceNow Consultation, Implementation, design and development.
• Experience in implementing Customer Service Management Applications in ServiceNow.
• Have good hands-on experience in Case Management and Change Management .
• Have experience on configuring Agent Workspace and setting up the environment for ITSM , CSM and UI builder for workspace.
• Have good experience in Advanced Work Assignment that automatically routes work to the best Agent based on criteria or affinity with the Case.
• Worked on different applications like Incident Management , Problem Management , Change Management and Service Catalog .
• Worked on related lists and related list UI actions.
• Create and use Update sets to move Customizations between systems.
• Have good hands-on experience with Business Rules , Client Scripts , UI Policies , UI Actions , Script Includes .
• Have good experience on various ServiceNow Modules like Service Catalog , SLA , ACL’s .
• Worked on User Administration including Users, Groups creation and assigning roles.
• Worked on Scheduled Jobs and Email Notifications .
• Have good experience in creating and managing Service Catalogs , Categories and Record Producers .
• Overall responsibility for management, maintenance, upgrades, and improvements for IT Service Management application (ITSM) and underlying ITIL Processes.
• Have knowledge in Transform Maps , Data Sources and different transform scripts for data loads and management.
• Have knowledge with Flow Designer to automate the process.

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