IT Manager - Crowne Plaza Madinah
Full time
at IHG Hotels & Resorts
in
Saudi Arabia
Posted on February 24, 2025
Job details
Your Day to Day: As primary contact for servicing the computer hardware, you'll manage and monitor all computer hardware and ensure systems are installed properly and working efficiently.
- Keep up to date with all approved systems and technology including:
- Computer Hardware systems and devices including PC LAN technology
- Software operating and utility systems
- Front Office and Accounts Receivable Property Management Systems
- Interfaces to and from Front Office Property Management Systems and other Systems
- Back Office Accounting Systems
- PC and LAN based Office Automation products
- Internal and External Electronic Mail / Facsimile / Scanner software and communication tools
- Point of Sale Systems
- Guest and Administration Voicemail
- Call Accounting
- Cabling
- Hub / Switch Management Systems
- Assist and Support Electronic Door Locking Computer System
- Computer Virus protection
- Hotel IT Security and Firewalls
- Maintain an up to date list of all computer hardware and software at the hotel
- Monitor the performance of the systems and maintain a logbook of performance
- Understand all standards and customized features and functions of the Hotel front office system
- Ensure that all computer media saves and backups are completed, documented, and stored per specifications
- Maintain uncompromising data and physical security standards
- Control security for the computer room and ensure that the computer room fire protection, temperature control, and power requirements meet the security specification as described in the security system
- Administer all user IDs, passwords, and the most sensitive system utilities, securing all critical resources and libraries under the supervision of the IT Manager/Leader
- Maintain technical and user documentation, systems reports, newsletters, and announcements in a neat, orderly, and secure fashion
- Follow up on outstanding points from the latest IT audit of the hotel under the supervision of IT Manager/Leader
- Notify department heads on current computer related issues, new releases, MIS trends, viruses, etc.
- Manage the configuration reports, program files, and data files on the computer system(s) to ensure maximum operating efficiency
- Train employees to enable them to take responsibility during the absence of IT colleagues
- Be the primary contact with all computer-related external vendors
- Install and test corporate approved program changes to the hotel computer system(s)
- Provide recommendations and drive results to ensure that the hotel has an appropriate technology roadmap to meet short-term and long-term needs
- Ensure all hotel routine maintenance for IT equipment complies with policies and standards
- Conduct and coordinate annual PCI and credit card/data security training for hotel employees based on information security standards
- Ensure all hotel policies and information security comply with standards
- Investigate and report software problems to the vendor or to the Support Centre
- Identify colleagues to train users on systems
- Coordinate the purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards
- Provide a written monthly progress report to the GM, Director of Finance and Business Support, and Area IT Leader
- Establish, document, test, and communicate appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable
- Ensure viable solutions are adapted and used for hotel disaster recovery plan and business continuity
- Select suitable Software/Hardware vendors for the hotel
- Collaborate with other departments to ensure all IT-related items meet various Audit requirements
- Ensure all hotels IT Systems are under appropriate maintenance contracts and have routine health check and repair schedules
- Evaluate and assess the life cycle of all technology-related solutions and assets and provide adequate advice to refresh the hardware/software. Ensure all necessary settings are properly configured on the computing systems, hardware, and servers.
- Run routine software/hardware inventory checks and report the status to the hotel management team
- Inspect the Network performance and redo the network design if necessary to meet the hotel operation needs
- Take preventive measures to foresee, identify, and analyze potential system performance issues
- Ensure all cabling, network diagrams, and LSOP are up to date
- Ensure hotel management gets an accurate fixed asset budget and departmental operating budget.
- Degree or Vocational Certificate in Computer Science or IT or related field
- 4 years related experience with computer setup and troubleshooting
- Working knowledge of networks, operating systems, and databases
- Strong analytical and problem-solving skills
- Knowledge in PCI DSS (Payment Card Industry Data Security Standards)
- Great communication skills
- A team player, proactive, responsible, hardworking, and able to work under pressure
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