Stewarding Supervisor
Full time
at IHG Hotels & Resorts
in
UAE
Posted on February 24, 2025
Job details
Roles and responsibilities
- Participate in dishwashing, garbage removal, silver polishing, pot washing or any other stewarding area as necessary in accordance with department needs (based on staffing or business levels!)
- Ensure a safe and productive operation.
- Assure compliance with Health Department standards.
- Supervise and maintain the sanitation of kitchen, storerooms, hallways, dock, and equipment.
- Must assist in the training of all stewarding duties...
- Assist in keeping updated with all items on the communication board and communicate to colleagues when required
- Assist in maintaining that all colleagues are following the proper grooming standards
- Ensuring proper pass off to other leaders using logbook
- Check BEO's - see what set ups are needed to be done on shift
- At start of shift - do a complete walkthrough of stewarding areas to observe the status of all areas
- Throughout the shift - continuously walk through all areas
- Assist in re-assigning colleagues during shift to areas of need.
- Being responsible for answering Stewarding Phone and assisting all operations with requirements.
- Assist in controlling stocks for daily use in the department (cleaning products, mop heads, etc.).
- Assist in controlling breakage, waste
- Assist in maintaining cleanliness of all kitchens and HOH areas as well as ensuring all maintenance needs are looked after.
- Ensure all paper towel dispensers are always full throughout the shift.
- Conduct shift briefing when required.
- Perform daily checks on staffing level, quality control, maintenance, cleanliness.
- You will adhere to the Hotel's Hygiene and HACCP standards and ensure its Standard Operating Procedures and Requirements are fully met.
- Maintain regular attendance at department and operations meetings.
- Strong - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
- Literate - you'll need a good grasp of reading, writing and basic maths.
- Flexible - night, weekend and holiday shifts are all part of the job.
- Compliant - as well as meeting local laws on food handling and serving alcohol, you'll be above the minimum age required and fluent in the local language.
- Supervising the Team: Managing and overseeing the work of stewarding staff, including dishwashers, kitchen cleaners, and utility workers, ensuring efficient operations in the back of house.
- Training and Development: Training new staff members and providing ongoing guidance and mentorship to ensure high standards of cleanliness and organization are maintained.
- Team Motivation: Motivating the stewarding team to perform their duties effectively, fostering a positive and productive work environment.
- Scheduling and Shift Management: Creating work schedules for the stewarding staff to ensure adequate coverage and that operational needs are met.
- Inventory Management: Monitoring and managing the inventory of cleaning supplies, equipment, and other necessary materials, ensuring that stock levels are maintained.
- Stock Replenishment: Ordering cleaning supplies and ensuring the availability of cleaning materials without overstocking or running out of essential items.
- Maintaining Equipment: Ensuring that kitchen equipment, utensils, and cleaning tools are well-maintained and in working order.
- Cleaning Standards: Ensuring the kitchen, storage areas, and dining areas are cleaned and organized according to health and safety standards.
- Quality Control: Conducting regular inspections of the kitchen, dining areas, and storage rooms to ensure cleanliness and hygiene standards are consistently met.
- Health and Safety Standards: Ensuring compliance with health and safety regulations, including proper handling and storage of cleaning chemicals and materials.
- Cleaning Techniques: Ensuring the staff is following proper cleaning procedures, including sanitizing and disinfecting areas thoroughly.
- Appropriate Cleaning Methods: Understanding the proper methods for cleaning different types of surfaces, utensils, and equipment.
- Safe Chemical Handling: Knowledge of safe practices for handling and using cleaning chemicals, ensuring that staff is trained in safe chemical usage and storage.
- Sanitization Procedures: Overseeing the proper sanitization of dishes, kitchen tools, and equipment, especially in high-risk areas like dishwashing stations.
- Clear Communication with Team: Providing clear instructions to the stewarding team, ensuring that they understand their responsibilities and tasks for the day.
- Coordination with Other Departments: Communicating effectively with kitchen staff, management, and other departments to ensure smooth operations and address any issues related to cleanliness or equipment.
- Reporting: Reporting to management on the performance of the stewarding team, inventory levels, and any issues that need attention, such as broken equipment or shortages.
- Handling Complaints: Addressing any issues related to cleanliness or the quality of cleaning services in a professional manner, resolving complaints effectively and promptly.
- Managing Emergencies: Handling unexpected situations, such as spills or accidents in the kitchen or dining area, and ensuring quick resolution without disrupting service.
- Troubleshooting Equipment Issues: Identifying and resolving issues with cleaning equipment or kitchen tools, coordinating repairs or replacements when needed.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
