Home Saudi Arabia Account Manager - AI & Data Solutions
Home Saudi Arabia Account Manager - AI & Data Solutions
Account Manager - AI & Data Solutions
Job details
Build the future of the AI Data Cloud. Join the Snowflake team. Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers’ success. We form partnerships with customers by listening, learning, and building connections. Snowflake’s values are key to our approach and success in delivering world-class Support. Putting customers first, acting with integrity, owning initiative and accountability, and getting it done are Snowflake core values and are reflected in everything we do. Snowflake’s Support team is expanding! We are looking for a About the Role As a Senior Technical Support Manager, you will manage a team within our growing Global Technical Support organization. This includes providing leadership to the team's technical staff, interfacing with Engineering on customer-impacting fixes and enhancements, recruiting and development of support staff, and guiding and exceeding team metrics. The successful candidate will also have responsibility for leading efforts in developing and implementing world-class technical support services, knowledge base content, best practices, and methodologies to deliver unsurpassed service and support. Special Requirements :
- Ability to manage a support organization working across 1st, 2nd, and 3rd shifts
- Be a point of escalation for all shifts
- Have team responsibility for delivering excellent technical support in a 24x7x365 SaaS environment
- Be responsible for hiring, development, training, and skills management of staff that includes both individual contributors and managers, located across multiple office locations
- Have end-to-end ownership of customer incidents working across Support, Development, and Operations teams
- Navigate and steer difficult situations towards positive outcomes
- Make data-driven decisions to improve operational quality and efficiency
- Manage the team toward key customer success metrics - SLA, CSAT, Time to Resolution (TTR), Knowledge Contribution, etc.
- Perform case quality reviews and coach team members toward driving improved customer experience
- Foster and grow relationships across product and engineering functions for knowledge building, incident engagement, new feature readiness, and product feedback
- Establish good working relationships with customer-facing teams (sales, professional services, etc)
- Partner with the escalation management team to drive satisfactory resolution of customer escalations
- Assess and evaluate processes, technology, and team skill sets to identify gaps and partner with enablement teams on opportunities for advancement
- Be the agent of change for new business processes, technology, transformation
- Lead by example to cultivate and maintain a culture built on teamwork and collaboration
- Able to provide operational coverage outside of regular business hours at short notice when needed
- Bachelor's or Master's degree in Computer Science or equivalent discipline
- 10+ years of technical support and service management experience; 6+ years in a supervisory role is required
- Experience managing Enterprise support in a large and complex environment in a web-based service and technology
- A customer-first mindset and demonstrated ability to provide exceptional internal and external customer care
- Proven capability of delivering on departmental goals and key metrics
- Ability to present problem resolution, root cause analysis, and corrective actions to customer facing teams and customers when warranted
- A reputation for trustworthiness, fairness, dependability, and adherence to high ethical standards
- Strong analytical and problem-solving skills
- Strong technical aptitude and excellent communication and negotiation skills, both oral and written
- Extensive experience in one or more ticketing systems; Salesforce Service Cloud preferred
- Experience supporting a database, data warehouse, or data platform technology in a SaaS environment
- Experience facilitating solution-building across cross-functional teams and driving complex projects to achieve a shared goal.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Hiring company
Nybl
-
Instagram Marketing Diploma QLS Level 5 StudyPlexAED 65
AED 661Duration: Upto 6 Hours -
Sales Skills For Sales Executive Diploma StudyPlexAED 65
AED 661Duration: Upto 2 Hours
Similiar Jobs that might interest you
Data Scientist
Saudi Aramco... We are seeking a Data Scientist to join our ... new data sources and data gathering techniques. Develop custom data ...
Saudi Arabia 30 days ago
Data Architect
Saudi Aramco (ASC)... data quality and data protection management practices. You should possess knowledge of data ...
Saudi Arabia 30 days ago
Data Architect
Saudi Aramco... data quality and data protection management practices. You should possess knowledge of data ...
Saudi Arabia 30 days ago
Exploration Data Analyst
Saudi Aramco (ASC)... , such as: data profiling, data validation, and data visualization. Certified Data Management Professional (CDMP ...
Saudi Arabia 30 days ago
Exploration Data Analyst
Saudi Aramco... , such as: data profiling, data validation, and data visualization. Certified Data Management Professional (CDMP ...
Saudi Arabia 30 days ago
Talent & Data Analytics Specialist
Saudi Aramco... . Lead data gathering and data cleaning activities, including the identification and resolution of data ...
Saudi Arabia 30 days ago
Talent & Data Analytics Specialist
Saudi Aramco (ASC)... . Lead data gathering and data cleaning activities, including the identification and resolution of data ...
Saudi Arabia 30 days ago
Downstream Data Scientist
Saudi Aramco (ASC)... Downstream Data Scientist to ... Data Engineers to build data environments providing data identified by Data Analysts, Data ...
Saudi Arabia 30 days ago
Downstream Data Scientist
Saudi Aramco... Downstream Data Scientist to ... Data Engineers to build data environments providing data identified by Data Analysts, Data ...
Saudi Arabia 30 days ago
Petroleum Data Scientist
Saudi Aramco (ASC)... seeking a Petroleum Data Scientist to join the ... integration initiatives. Architect data pipelines, analytics dashboards, ...
Saudi Arabia 30 days ago
Petroleum Data Scientist
Saudi Aramco... seeking a Petroleum Data Scientist to join the ... integration initiatives. Architect data pipelines, analytics dashboards, ...
Saudi Arabia 30 days ago
Geological / Geophysical Data Scientist
Saudi Aramco (ASC)... Data Scientist, you will be responsible for data gathering ... sessions amongst data scientists spanning diverse competency ...
Saudi Arabia 30 days ago
Geological / Geophysical Data Scientist
Saudi Aramco... Data Scientist, you will be responsible for data gathering ... sessions amongst data scientists spanning diverse competency ...
Saudi Arabia 30 days ago
Organization & Management Consultant
Saudi Aramco (ASC)... Years of Experience :09 Certificates Data not available Working environment Our ...
Saudi Arabia 30 days ago
Organization & Management Consultant
Saudi Aramco... Years of Experience :09 Certificates Data not available Working environment Our ...
Saudi Arabia 30 days ago
Communications Data Analyst
Saudi Aramco (ASC)... connectivity across diverse data sets while ensuring ... and qualitative research, data analysis and visualization, ...
Saudi Arabia 30 days ago
Communications Data Analyst
Saudi Aramco... connectivity across diverse data sets while ensuring ... and qualitative research, data analysis and visualization, ...
Saudi Arabia 30 days ago
Digital Solutions Specialist
Saudi Aramco (ASC)Aramco energizes the world economy. Aramco occupies a unique position in the global energy industry. We are the world' ...
Saudi Arabia 30 days ago
Digital Solutions Specialist
Saudi AramcoAramco energizes the world economy. Aramco occupies a unique position in the global energy industry. We are the world' ...
Saudi Arabia 30 days ago
Why are you reporting this job?
Job has expired Cannot view this pageAlternatively, you may click on the link below or copy/paste it into your browser.
https://sa.jooble.org/external/8095498808800066432?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_sa&extra_ars_request_id=0b76c9af81c8e17061576fcf9349b415