Information Technology Support Specialist

Full time at El Seif Operation and Maintenance in Saudi Arabia

Posted on February 24, 2025

Job details

Job Title: IT Service Desk Support. Company: El Seif Operation and Maintenance. Location: Riyadh, Kingdom of Saudi Arabia. About Us: El Seif for Operation and Maintenance Co. ESOM is a leading Integrated Facility Management Services Provider working in the local market and applying the highest international industry standards. Currently ESOM provide services in more than 30 cities nationwide with a Headquarter in Riyadh and offices in all major cities. Impressive range of projects from small and straightforward, to large and complex have been executed. Our team members, more than 8,000 people, focus on giving our clients the best opportunities to ensure their customers and colleagues, in turn, have excellent facility experiences. It's the excellent level of service that has earned us the reputation of being value-oriented, efficient and resourceful IFM Service Provider. ESOM is part of El Seif Group which was founded seventy years back. It is one of Saudi Arabia's leading private conglomerates, with diversified interests in Construction, Engineering, Total Facility Management, Logistics, Healthcare Infrastructure and Development. Main Purpose of the Job : To provide prompt and effective first-line technical support to end-users, resolving IT-related issues and inquiries. This includes troubleshooting hardware and software problems, managing user accounts, and ensuring optimal system performance. The role is essential in maintaining a smooth IT environment and maximizing end-user productivity. Main Duties / Responsibilities:

Proven experience as IT helpdesk Specialist.
Manage and Monitor Helpdesk System.
Monitor Helpdesk ticket and assigned it to concern person.
Manage IT Assets and Validate with Assets Management System.
Following up with Vendor.
Manage Sim Card, Internet Service Provider Invoices and Services - STC, Mobily etc.
Responding to User enquiries.
Maintain accurate records of all Voice and Data Sim Cards.
Document and maintain IT hardware and software inventory.
Maintain records of newly purchased software, License.
Customer-focused with a strong commitment to delivering high-quality support.

Qualifications & Main Competencies:

Bachelor's degree in IT, Computer Science, or related field preferred.
Proven experience in IT Helpdesk Support or a related role.
Excellent communication and interpersonal skills - Arabic and English.
Relevant certifications, such as CompTIA A+ added Advantage

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El Seif Operation and Maintenance

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Information Technology Support Specialist

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Home Saudi Arabia Information Technology Support Specialist

Information Technology Support Specialist

Job details

Apply safely

Hiring company

El Seif Operation and Maintenance

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