Job details
Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedures. Your natural down-to-earth manner will help you manage guest expectations in a fast and busy environment. With a keen eye for detail, you will not miss a step in the procedures. Managing payments will be second nature, and you will have excellent data entry skills to support accurate reports. Main responsibilities include:
- Greet and welcome guests, visitors, and suppliers, answering telephone calls and providing a warm timely welcome in line with our brand standards.
- Answer guest-related queries and provide information for promotions, room prices, activities, and events in the surrounding area to provide accurate information to guests.
- Ensure payments are made according to cash handling procedures and process all reservations and cancellations accurately and efficiently.
- Identify corporate leads and build long-term relationships.
- Drive online name mentions and promote customer feedback.
- Understand online guest feedback and explore options for improvement.
- Carry out general office duties including correspondence, emails, and filing to ensure the smooth running of the reception area. Maintain appropriate stock of supplies and reception stationery.
- Effectively communicate with all departments on all guest requests and complaints for smooth service delivery.
- Ensure the safety of all guests in line with safety procedures and guidelines.
- Customer-oriented approach.
- Excellent communication skills.
- Strong attention to detail.
- Flexible, agile, and able to work under pressure.
- Ability to work both independently and in a team.
- Proactive and excellent organizational skills.
- Ability to provide exceptional customer service to our guests.
- A minimum of one year experience as a Hotel Receptionist in the Front Office department of a hotel.
- Knowledge of Opera (PMS).
- Arabic language proficiency in speaking, writing, and reading.
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Hiring company
Premier Inn Hotels LLC
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