Bell Person/Valet Driver
Job details
Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities. Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG). To keep the highest standard of service established for the dining area, you will assist the Outlet Manager in the smooth operation of the restaurant/lounge and production of goods and services. You will be responsible for providing courteous and efficient service of food and beverage to guests at all times, maintaining a healthy work environment with cooperation from your team and the entire hotel. As part of a friendly, motivated team, you will recruit and lead your colleagues with your distinctive style, helping them to develop their full potential and ensure everyone provides genuine heartfelt care to our guests.
Responsibilities
- Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.
- Maintains effective communication with all related departments to ensure smooth service delivery.
- Greets guests upon arrival offering assistance at all times.
- Maintains an up-to-date knowledge of the hotel and local services, supplying information and responding to guest queries.
- Maintains awareness of guest profiles through the Opera guest profile system.
- Ensures that guest luggage is carried from arrival point to room and from room to departure point on check out.
- Deals promptly, efficiently, and pleasantly with incoming calls.
- Handles all messages, mail, and packages for guests and staff, ensuring they are delivered at the appropriate time in a professional manner.
- Delivers morning newspapers to rooms.
- Delivers guest messages and other deliveries immediately without delay in a professional manner.
- Maintains the daily function board and Opera notice board.
- Suggestively sells hotel promotions, outlets, and facilities at all times.
- Regularly checks the lobby area, ensuring it is clean and tidy.
- Ensures the Concierge desk and storeroom are clean, tidy, and well organized.
- Receives registration cards from the Night Manager to be filed and placed in order according to the established procedure.
- Establishes, promotes, and maintains good public relations while meeting or exceeding guest expectations.
- Maintains regular and effective liaison between other departments with particular emphasis on Front Office.
- Cooperates in the performance of any reasonable task requested by company manager, executives, or guests.
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