Job details
Roles and Responsibilities You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Residences Division. Knowledge about ISO 14001 is an added advantage. Qualifications Diploma/qualification in Hospitality or Tourism Management.
- Guest Check-In and Check-Out :
- Greet guests warmly upon arrival and facilitate a smooth check-in process.
- Ensure that guests' information is accurately recorded in the system and handle payment or billing details.
- Assist guests during check-out, ensuring their departure is seamless and they leave with a positive experience.
- Customer Service and Assistance :
- Provide personalized assistance to guests by answering their questions, addressing concerns, and offering recommendations for local attractions or services.
- Handle guest complaints or special requests with professionalism, working to resolve any issues to the guest’s satisfaction.
- Offer support to guests during their stay, whether it's arranging room service, coordinating transportation, or handling special needs.
- Information Management :
- Provide information about hotel amenities, services, and facilities (e.g., restaurant hours, gym, spa, etc.).
- Maintain accurate records of guest interactions and requests, ensuring all communications are logged properly in the system.
- Update guests on any changes or disruptions, such as construction in the area or service outages.
- Reservation Management :
- Assist with making reservations for guests, ensuring room availability and handling special requests (e.g., room preferences, early check-ins, or late check-outs).
- Update the booking system to reflect changes or cancellations.
- Collaborate with the sales or marketing team to promote special offers or packages.
- Coordination with Other Departments :
- Work closely with housekeeping, food & beverage, and maintenance staff to ensure that guest needs are met promptly.
- Communicate any guest requests or concerns to relevant departments to facilitate quick resolutions.
- Ensure smooth communication between front desk operations and other hotel areas, especially during peak hours.
- Billing and Payment Processing :
- Handle cash, credit card, or other forms of payment for services provided.
- Prepare and issue invoices to guests upon check-out and resolve any billing discrepancies.
- Ensure that all charges are accurately recorded in the system and adhere to company policies.
- Maintaining Guest Privacy and Security :
- Ensure that guests' personal information is handled confidentially and securely.
- Assist with the verification of guest identification and ensure that only authorized individuals are granted access to rooms or services.
- Communication Skills :
- Strong verbal and written communication skills are essential for interacting with guests, team members, and management.
- Ability to effectively convey information, listen to guest concerns, and respond appropriately.
- Customer Service Excellence :
- A high level of professionalism and courtesy when dealing with guests.
- Ability to remain calm and composed when managing guest complaints or issues, and offering solutions promptly.
- Problem-Solving and Decision-Making :
- Ability to handle a wide range of issues and challenges that may arise during a guest’s stay.
- Quick thinking and the ability to make decisions that satisfy the guest while adhering to company policies.
- Attention to Detail :
- Being thorough when recording guest information, managing reservations, and ensuring that guest needs are met.
- Monitoring any special requests or notes about a guest’s preferences for future stays.
- Multitasking and Time Management :
- Ability to handle multiple tasks at once, such as answering phones, checking in guests, and responding to requests simultaneously.
- Prioritizing tasks effectively, especially during busy check-in/check-out times.
- Cultural Sensitivity and Empathy :
- Understanding the needs and preferences of guests from diverse cultural backgrounds.
- Ability to create a welcoming environment where all guests feel valued and respected.
- Technology Proficiency :
- Familiarity with hotel management software (e.g., Opera , Hotello , Protel ) to check in guests, process payments, and manage reservations.
- Proficiency with office software (e.g., Microsoft Office or Google Workspace ) for reporting and communication.
- Teamwork :
- Ability to collaborate with other team members, such as housekeeping, kitchen staff, and managers, to provide seamless service to guests.
- Being a team player who helps to maintain positive relationships with colleagues in all departments.
- Patience and Resilience :
- Patience when dealing with high-stress situations, such as managing an influx of guests during peak hours or addressing difficult customer complaints.
- Resilience in handling repetitive tasks and staying upbeat in a fast-paced environment.
- Knowledge of Local Area :
- Knowledge of the local area, including tourist attractions, restaurants, and services, to assist guests with recommendations.
- Ability to stay informed about local events, activities, and changes that may impact guest experiences.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Hiring company
Hyatt Hotel
-
Charity and Fundraising Level 3 Diploma Course LineAED 90
AED 1,763Duration: Upto 10 Hours -
Event Management Diploma Knowledge DoorAED 95
AED 1,249Duration: Upto 1 Hour
Similiar Jobs that might interest you
Expediting Officer
NES Fircroft... is having an opportunity for Expediting Officer Position: Expediting Officer Tenure: Permanent Role Location ...
UAE - Abu Dhabi 30 days ago
Public Relations Officer
NES Fircroft... Relation Officer at UAE Location Role: Public Relation Officer Location: Â ... With more than 80 offices in 45 countries, we ...
UAE - Abu Dhabi 30 days ago
... team environment. Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint). Familiarity ...
UAE - Abu Dhabi 30 days ago
... (Mechanical) Location: Dubai, UAE (Office Based) Immediate Joiner preferred ... With more than 80 offices in 45 countries, ...
UAE - Dubai 30 days ago
... and specifications. Proficient in MS Office, experience in use PIMS ... . With more than 80 offices in 45 countries, we ...
UAE - Dubai 30 days ago
Dispatcher
Parker Wellbore... GPS tracking, and Microsoft Office. Attention to detail ... , procedures and standards  OFFICE Frequent standing, walking, ...
UAE - Abu Dhabi 30 days ago
Dispatcher
Parker Wellbore... GPS tracking, and Microsoft Office. Attention to detail ... , procedures and standards  OFFICE Frequent standing, walking, ...
UAE - Abu Dhabi 30 days ago
Technical Assistant II - Operations
Parker Wellbore... Excel reporting. Microsoft Office / Word knowledge is ... , procedures and standards  OFFICE Frequent standing, walking, ...
UAE - Sharjah 30 days ago
Senior QAQC Engineer (Mechanical)
NES Fircroft... (Mechanical) Location: Dubai, UAE (Office Based) Immediate Joiner preferred ... With more than 80 offices in 45 countries, ...
UAE - Dubai 30 days ago
Project Sourcing Specialist
NES Fircroft... Specialist Location: Â Dubai, UAE (Office Based) Â Job Description: 2+ ... . With more than 80 offices in 45 countries, we ...
UAE - Dubai 30 days ago
Material Workflow Specialist
NES Fircroft... Location:  Dubai, UAE (Office Based)  Job Description: ... . • Optional experience in expediting or audit inspection ...
UAE - Dubai 30 days ago
Senior Project Controls Engineer
NES Fircroft... worldwide. With more than 80 offices in 45 countries, we are ...
UAE - Abu Dhabi 30 days ago
Supervisor Pressure Control
Parker Wellbore... company policies, procedures and standards  OFFICE Frequent standing, walking, stooping or ...
UAE - Abu Dhabi 30 days ago
... Material Workflow Management, Expediting experience for EPC Projects. ... With more than 80 offices in 45 countries, ...
UAE - Dubai 30 days ago
... worldwide. With more than 80 offices in 45 countries, we are ...
UAE - Abu Dhabi 30 days ago
... tubing subcontractor (if any) o Expedite IFC and material delivery ... . With more than 80 offices in 45 countries, we ...
UAE - Dubai 30 days ago
Mechanical Completion Manager
NES Fircroft... worldwide. With more than 80 offices in 45 countries, we are ...
UAE - Dubai 30 days ago
Mechanical Completion Engineer
NES Fircroft... worldwide. With more than 80 offices in 45 countries, we are ...
UAE - Dubai 30 days ago
Contract Manager
NES... worldwide. With more than 80 offices in 45 countries, we are ...
UAE - Dubai 30 days ago
Why are you reporting this job?
Job has expired Cannot view this pageAlternatively, you may click on the link below or copy/paste it into your browser.
https://ae.jooble.org/external/-8042113002460550294?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ae&extra_ars_request_id=1d71ecf520d59a4f7bfc5c2e5107fae3