Lobby Ambassador
Full time
at rotana Hotel & Resorts
in
UAE
Posted on February 24, 2025
Job details
Lobby Ambassador Jobs in Dubai, UAE
Job Description
We are currently looking for dynamic and self-motivated Front Office professionals who want to move their careers forward. As a Lobby Ambassador, you are responsible for receiving and giving a warm welcome to our guests, providing an efficient and courteous approach at all times. Your role will include key responsibilities such as:- Offer consistently professional, friendly, warm, and engaging service.
- Be available for guests at all times as a point of contact.
- Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station.
- Play a vital part in the Rotana Service Distinction program by welcoming guests upon arrival to the hotel main door, escorting guests to the check-in point, attending to guests in queue, greeting guests on their way to breakfast and inquiring about their satisfaction, and bidding farewell to departing guests at the hotel main door.
- Use the Tablet Registration tool to register guests in queue while waiting for their turn to check-in at the Front Desk.
- Extend personal service and attention to all guests, with particular emphasis on Club Rotana, VIP guests, and Rotana Rewards guests.
- Proactively meet arriving guests at the main entrance once they exit their transportation.
- Seek out revenue opportunities such as taking restaurant reservations and sales leads.
- Maintain and promote up-to-date knowledge of the hotel and local services, supply information, and respond to guest queries.
- Deal promptly, efficiently, and pleasantly with any queries.
- Be aware of all special offers, promotions, and packages at the hotel to promote to guests.
Skills
Education, Qualifications & Experiences You should ideally have a diploma or degree in hospitality with previous experience in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered an additional advantage. Knowledge & Competencies The ideal candidate will be customer-driven and possess an extremely proactive and ‘switched on’ personality with an outgoing, charismatic, and approachable character. You should have good interpersonal skills and be smart in appearance and well-groomed, while possessing the following additional competencies:- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability
- Teamwork
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.