EG Hub Account Manager, Hub Delivery

Full time at Amazon in Saudi Arabia

Posted on February 24, 2025

Job details

Job ID: 2877414 | Souq.com for E-Commerce LLC We’re seeking a Hub Account Manager to join our dynamic Last Mile network. In this team, you will be managing acquisition quality, performance KPIs, and a team of associates. We’re building the future of customer service as we work towards becoming Earth’s most customer-centric company. This is your chance to make history with us.

About the role and responsibilities:

You’ll be responsible as a manager for one of the main teams, ensuring that all workflows run smoothly and that customer expectations are met, if not exceeded. In the logistics team you enter and lead, we’ll be entrusting a team of approximately 8-30 associates along with managing a big network of stores, including acquisition and performance. You’ll drive the training and integration of your team while motivating and inspiring forward progress. All the while, you’ll exercise sound judgement, making sure progress and KPI targets are worked towards and met. While you achieve this, you’ll ensure motivation, engagement, and performance:

You’ll need to safeguard your team’s safety, promoting Amazon’s Health and Safety standards.
You’ll lead cross-functional teams, tasked with solving operational problems.
You’ll uphold Amazon’s high standards of process quality across the network.
You’ll maintain inventory accuracy at stores.
You’ll strive to improve and streamline processes.
You’ll become a subject matter expert on the Hub processes and activities.
You’ll actively share and promote best practices with your colleagues and network.
You’ll lead acquisition efforts with the team to meet expansion plans.

Key job responsibilities:

Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance.
Guiding ADE's/CTLs as the Hub Program scales and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak periods.
Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only).
Coaching and ensuring effective upskilling and utilization of AMZL tools.
Deep diving to identify customer metric improvement opportunities.
Championing the consistent application of Last Mile processes within Delivery Stations – challenging UTR processes that impact OTR.
Coaching Store owners to run compliant, safe, and high-performing companies (SLS metric deep dive).
Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual Hub Store experience.
Developing the relationship between Amazon and Hub Stores (Hub sentiment improvements).
Communication alignment to stores following close collaboration with OTR partners.
Being the voice of the stores within and representing them within the AMZL business.
Improving driver standards to protect brand image.
Working with the ADE's to deliver effective ramp plans and pipeline goals ensuring Store supply is achieved to meet peak volume demands.
Leading the acquisition effort on the ground and ensuring meeting expansion plans.

A day in the life:

The Hub Account Manager will own the communication with stores and stations. They will support the onboarding of the stores, acquisition, track quality on the road, etc. They will work closely with stores about quality discussions and reliability discussions and ensure solving issues UTR teams on issues that impact the OTR metrics.

BASIC QUALIFICATIONS

2+ years of sales or account management experience.
2+ years of digital advertising and client-facing roles experience.
Experience with Excel.
Experience analyzing data and best practices to assess performance drivers.
Bachelor's degree.
Speak, write, and read fluently in Arabic.
Speak, write, and read fluently in English.

PREFERRED QUALIFICATIONS

Experience analyzing key open issues and resolution metrics for each of the managed accounts.
Experience in relationship management within technology, start-ups, or SaaS Platforms.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr

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EG Hub Account Manager, Hub Delivery

Job details

About the role and responsibilities:

Key job responsibilities:

A day in the life:

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

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Hiring company

Amazon

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Home Saudi Arabia EG Hub Account Manager, Hub Delivery

Home Saudi Arabia EG Hub Account Manager, Hub Delivery

EG Hub Account Manager, Hub Delivery

Job details

About the role and responsibilities:

Key job responsibilities:

A day in the life:

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Apply safely

Hiring company

Amazon

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