Job details
Key Responsibilities:
- Platform Support:
- Understand and support the software platform.
- Provide technical assistance and troubleshooting for users.
- Content Support:
- Update and maintain Arabic content on the platform.
- Ensure content accuracy and relevance.
- Stakeholder Training:
- Train various stakeholders on the software platform.
- Develop training materials and documentation.
- Customer Helpdesk:
- Raise issues and support requests in the Customer Helpdesk Tool.
- Track and manage support tickets to resolution.
- Equipment Maintenance:
- Take care of provided equipment.
- Maintain an inventory of equipment and supplies.
- Activity Planning:
- Determine resources and set time estimates for activities.
- Ensure timely delivery of projects and activities.
- Team Collaboration:
- Work closely with the Project Manager to achieve project outcomes.
- Foster organized and efficient teamwork.
- Time Management:
- Adhere to deadlines as per the Project Plan.
- Prioritize tasks effectively to meet project goals.
- Customer Satisfaction:
- Minimize uncertainty and avoid surprises for clients.
- Keep stakeholders updated and informed.
- Communication:
- Maintain clear and open communication with all parties involved.
- Provide regular updates and reports to stakeholders.
- Documentation:
- Document activities and outcomes as required by stakeholders.
- Maintain accurate records and reports.
- Bachelor's degree in a related field (e.g., Computer Science, Information Technology).
- Proven experience in software support or a similar role.
- Strong communication and interpersonal skills.
- Proficiency in Arabic and English.
- Ability to manage multiple tasks and prioritize effectively.
- Familiarity with helpdesk tools and technical support.
- Problem-solving and analytical thinking.
- Attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Customer-oriented mindset.
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Hiring company
Saal.ai
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