Quality Manager (Field) - Consumer Panels
Job details
We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world. Job Details The Quality Manager will be responsible for designing, implementing, and overseeing quality assurance programs across the data collection, processing, and reporting phases to ensure that all data released to clients meets rigorous accuracy and reliability standards. The goal is to ensure that the highest quality standards are met consistently across all operational functions in Kantar Worldpanel Middle East. The Quality Manager will report to the Operations Director and will work closely with Field Operations, Data Processing, and Product Dictionary teams. Role objectives:
- Ensure Consistency and Accuracy: Implement and monitor quality assurance processes to ensure data accuracy and consistency across all operational teams and client deliverables.
- Drive Continuous Improvement: Identify and lead initiatives to continuously improve quality standards and processes, reducing error rates and increasing overall efficiency.
- Collaborator Communication: Act as the main contact for all quality-related issues, providing regular updates and practical suggestions to senior management and other collaborators.
- Resource Management: Efficiently lead quality control resources, including budget and personnel, to enhance output and ensure adherence to timelines.
- Design, implement, and maintain comprehensive quality assurance processes across all operational functions.
- Regularly audit data and processes to ensure compliance with established quality standards.
- Work closely with Field and Data Processing teams to ensure that quality checks are integrated into every stage of the operation.
- Develop and maintain a system for documenting and tracking quality-related issues, corrective actions, and resolutions.
- Conduct root cause analysis of quality issues and implement corrective measures to prevent recurrence.
- Build regular reports for senior management, highlighting important data, trends, and areas that could be improved.
- Collaborate with cross-functional teams to ensure alignment on quality goals and standards.
- Facilitate quality-related training sessions for operational teams to ensure they understand and adhere to standard methodologies.
- Serve as the primary point of contact for client quality audits and inquiries, providing detailed documentation and responses as required.
- Lead the quality control budget, ensuring that all expenditures are supported and within allocated limits.
- Optimize the allocation of quality control resources to ensure maximum efficiency and effectiveness.
- Work with external suppliers and vendors to ensure that all third-party data and services meet Kantar Worldpanel's quality standards.
- Lead and mentor a team of quality control specialists, ensuring that they have the skills and knowledge required to perform their duties effectively.
- Set clear performance expectations for the quality team and conduct regular performance evaluations.
- Foster a culture of continuous improvement within the team, encouraging innovative ideas and solutions to enhance quality.
- Ensure that succession plans are in place for key quality roles, identifying and developing future leaders within the team.
- Lead initiatives to improve data accuracy, efficiency, and overall quality across all operations.
- Stay updated on the latest industry trends and standard methodologies in quality management, integrating new ideas and techniques into the operation.
- Work closely with the Global and Regional Kantar Worldpanel Operations teams to implement new quality standards and practices.
- Ensure compliance with all relevant industry standards and regulations.
- Identify and mitigate risks related to data quality and operational processes.
- Maintain confidentiality and data protection standards in all quality control activities.
- Proficiency in English and Arabic.
- Shown experience in quality management, preferably within panel operations, data processing, or a related field.
- Proven track record in implementing and maintaining quality assurance programs in a large, complex operational environment.
- Strong project management skills with experience in leading timelines, budgets, and resources.
- Technical expertise in statistical quality control processes and data analysis.
- Experience in diverse team management and working in a global organization.
- Strong attention to detail with the ability to identify and address quality issues proactively.
- Excellent communication and interpersonal skills, with the ability to influence and persuade collaborators at all levels.
- Ability to work in fast-paced environments and lead multiple priorities.
- Innovative approach with a focus on continuous improvement and standard methodologies.
- Ability to mentor and develop team members, fostering a culture of quality and excellence.
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