Job details
Job Responsibilities:
- Be the ultimate champion of customer service standards in line with Majid Al Futtaim guidelines, understanding customer needs and enabling the fulfillment of an exceptional experience for the customer.
- Ensure customer concerns are addressed promptly and professionally, and escalated in a timely manner to the store manager when necessary, keeping the customer in mind through all interactions.
- Achieve set sales targets and use creative ways to exceed the same, keeping the customer in mind.
- Contribute to enhanced sales targets with thorough product knowledge, taking opportunities to upsell and cross-sell.
- Ensure store standards are maintained at all times, supporting with instore tasks including but not limited to cleanliness, tidiness, and replenishment.
- Comply with all store security policies and regulations, minimizing exposure to stock loss.
- Use advanced selling skills in order to better support the customer’s needs, generate high value transactions, and build a consistent flow of repeat custom.
- Recommend, select, and help locate or obtain merchandise based on customer need in other Majid Al Futtaim fashion brands and stores if not available instore.
- High school certificate
- 1-2 years industry experience
- Good communication skills
- Excellent customer service
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Hiring company
Majid al futtaim
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