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Home Qatar Client Support Administration

Client Support Administration

Full time at ITA International in Qatar
Posted on February 24, 2025

Job details

Overview

At ITA International, we’re a tech-enabled professional services company. Headquartered in Newport News, Virginia, we leverage subject matter expertise, data analytics and technology to challenge boundaries and transform possibilities. With a global presence and a passionate team of over 300 ITAers, we’re driven by mission success for our customers, “In The Arena.” Our expertise spans Operations, Training, Engineering, Nanotechnology, Statistics, Machine Learning and Software Engineering – enabling data and tech-enabled solutions that deliver real value. Join our impactful journey at ITA International. As Theodore Roosevelt said, “The credit belongs to the man who is actually in the arena.” We’re here, standing beside our customers, ready to serve and succeed. ITA is seeking a Client Support Administrator to join the team in Qatar.

Responsibilities

Work is to be accomplished for the United States Air Force Central Command at Shaw AFB, South Carolina. Direct support will be provided to the 9th Air Force Expeditionary Security Forces Squadron performing Base Security Operations and Support services at Al Dhafra AB, UAE; Ali Al Salem AB, Kuwait; Al Mubarak Air Base, Kuwait; Prince Sultan AB (PSAB), Kingdom of Saudi Arabia (KSA); Muwaffaq-Salti AB (MSAB), Jordan; Al Udeid AB, Qatar and in CONUS. The Contractor shall:
  • Manage system backups, perform crash recoveries, and ensure system integrity by monitoring and updating security measures.
  • Provide technical support and routine maintenance for various office automation applications in compliance with standard Air Force support contracts.
  • Oversee installation of security patches, perform system diagnostics, format drives, and manage system storage solutions.
  • Serve as the primary IT Equipment Custodian, ensuring compliance with Air Force regulations.
  • Act as the Telecommunications Protection/Emissions Security (TEMPEST) Monitor, overseeing the emissions security program.
  • Administer the unit's SharePoint site, serve as an alternate Telephone Communication Officer, and coordinate communications equipment support.
  • Provide technical guidance in purchasing and deploying new equipment for enhanced mission capabilities.
  • Train personnel on secure voice communication operations and manage the unit's information security initiatives.
  • Oversee the management of SIPRNET accounts and educate personnel on network security practices.

Qualifications

Candidates must have:
  • Five (5) years of experience in computer systems administration support.
  • Maintain DoDD 8570 Technical Compliant IAT Level II certification.
  • Proficiency in SharePoint Administration functions.
  • Proficiency in DoD Network Account creation process.
  • Proficiency in non-secure and secure internet protocol network and equipment operations.
  • A current state and Government Driver’s License.
  • DoD approved SECRET security clearance to perform duties under this task order.
Under the 9AF ESFS contract, all applicants are subject to an in-depth background check to ensure regulation compliance. Eligible applicants will not have any of the following:
  • Pending criminal or civil charges (including divorce/child custody proceedings)
  • Felony arrest record
  • Alcohol related arrest in the last five years
  • Any type of moral turpitude arrest record/history (including, but not limited to, prostitution, pandering, voyeurism, public indecency)
  • Any type of involvement in hate crimes
  • History of violence
  • Involvement in any group or organization that espouses extralegal violence as a legitimate means to achieve an end

Benefit and Compensation Transparency

ITA International proudly complies with all federal and state benefit and pay transparency laws. Employees of ITA can expect a robust benefit package, including:
  • Medical, dental and vision plans
  • Life Insurance
  • Short Term Disability insurance (where applicable)
  • Voluntary ancillary benefit options
  • 401k retirement benefits with employer matching contributions

Application and Employment at ITA International

ITA International is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In compliance with the ADA Amendments Act (ADAAA), ITA International would like to ensure that your application process goes as smoothly as possible. If you would like to preview the physical requirements for this position, or if you have a disability and would like to request an accommodation in order to apply for a currently open position with ITA, please contact us by phone at 757-246-6781 or email us at HR@ita-intl.com. #J-18808-Ljbffr

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