Telesales Executive

Job Responsibilities:

1. To contribute to generating sales for our company by closing sales deals over the phone and maintaining good customer relationships.
2. To market the consumable base of GCG and sell the consumables to GCG & Non-GCG clients whilst ensuring customer satisfaction.

1. Update the list of prospective customers on a regular basis from new machine installations and other Non-GCG client base through Internet/Telephone Directory and existing customers of GCG.
2. Approach new customers and market the consumable products available with GCG and various offers.
3. Proactively check other sources of business, i.e., tenders and leads from engineers and other staff and approach them.
4. Mark the customers into green, yellow, and red categories and make regular follow-ups.
5. Ensure optimal customer satisfaction at all stages.

1. Receive the consumables/lower-end machine inquiry directly from the customer Contract Coordinator or sales department.
2. Submit the quotation from the price list to the customer for third-party consumable items.
3. Receive the approved quotation or the LPO from the customer.
4. Properly check the contract status of approved quotations and LPO received from customers. Validate all the terms and conditions.
5. Input the order in the system as a quotation for required approvals.
6. Monitor and check the stock levels of items required and request the logistics coordinator to order the items with the approval of the Service Manager.
7. If the GCG credit controller blocks the order, proactively approach the client with previous pending payments and arrange to clear them with constant follow-up.
8. Once the order is released, ensure all items are delivered to the client.
9. Make a courtesy call to the requestor and build trust & confidence with the client.
10. Should always be self-driven and keep searching for new prospects.

1. Bachelor's degree in any discipline from a recognised university or institution.