Talent Acquisition Manager

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Talent Acquisition Manager – Contact Center (Bulk Hiring)

Employment Type: Permanent, Full-Time About the Company: Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized Business Process Services (BPS) partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries. With a team of 32,000+, we are a trusted growth partner for over 200 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa, and The Philippines. We are seeking an experienced Talent Acquisition Manager to lead high-volume recruitment for our contact center operations. Role Description: In this role, you will manage the end-to-end hiring process, ensuring we attract and retain top talent to meet business needs. Your expertise in bulk hiring, workforce planning, and stakeholder engagement will be key to our continued success. Key responsibilities:

• Develop and execute bulk hiring strategies to recruit contact center agents at scale.
• Oversee the end-to-end recruitment process, including sourcing, screening, assessment centers, and onboarding.
• Partner with business leaders to align recruitment plans with workforce needs.
• Utilize data-driven insights to optimize hiring strategies and improve time-to-hire.
• Drive diversity, equity, and inclusion initiatives in recruitment.
• Manage relationships with universities, job boards, and other sourcing channels.
• Enhance employer branding to attract high-quality candidates.

Key attributes and experience required:

• Proven experience in high-volume recruitment for contact centers or similar environments.
• Hands-on experience in talent sourcing strategies, tracking applications, and workforce planning.
• Excellent stakeholder management and ability to influence business leaders.
• Ability to work in a fast-paced, high-pressure environment.
• Experience implementing DEI recruitment strategies.
• Ability to work flexibly to meet hiring deadlines and recruitment cycles.
• Strong analytical and reporting skills to track hiring performance.

Ready to Join Us? If you meet these requirements and are excited about making a difference, we encourage you to apply! Firstsource is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We appreciate the interest of all candidates; however, only those short-listed will be contacted for interviews. Thank you for considering this opportunity with us.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Human Resources

Industries

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