Head of Managed Services - Australia, New Zealand, South Pacific

Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description What a Head of Managed Services does at Visa: Visa Consulting and Analytics (VCA) is growing rapidly in Australia, New Zealand and South Pacific. The purpose of this role is to lead and grow the Managed Services practice AuNZSP. This will include leading the development of the following capabilities:

• Grow and optimise the Managed Services practice that will help our client’s execute marketing campaigns, build new technology solutions, launch new products, implement operational changes and provide other embedded resource support. Incubate and grow new Managed Services practice areas to drive growth based on market/client demand and in collaboration with other functional leaders and regional teams.
• Support the Account Executives (AEs) and Client Advisory leads to drive business development and growth of the Managed Services business.
• Develop and implement new Managed Services operating models that will enable Visa to meet a broader set of our clients needs. This should include but is not limited to an optimal location strategy, new pricing structures, shared service delivery models and varying service levels.
• Inspire and motivate a large team of greater than 100 people (and growing) – often seated at client sites - to deliver outstanding outcomes for clients and establishing a high performing culture. Set up team for future, sustainable growth through development of organizational strategies, hiring and onboarding frameworks/approaches, support infrastructures, growth pathways, etc.
• Build strong partnerships with in-market and regional leadership team members including (but not limited to) VCA, Product, Marketing, Commercial & Money Movement Solutions, Technology, Client Services. Leverage partnerships to identify new opportunities for VMS and Visa, build collaboration models to support VMS execution teams, and build new use cases.
• Establish a network of partners to support talent sourcing and management of external contractors. Ensure optimal partnership structure, including commercial structures for Visa.
• Oversee high quality operational excellence, including financial forecasting, compliance, operational process management and business ethics.
• Based in Sydney or Melbourne, the Head of Managed Services will report to the Head of Visa Consulting & Analytics, Australia, New Zealand and South Pacific and will be a key member of the AP VCA Managed Services Leadership Team led by the AP Head of Managed Services.

Why this is important to Visa: Growing and diversifying Visa’s revenue is central to Visa’s strategy. VCA plays a critical role to achieve this objective and therefore has an obligation to continue to drive significant growth. This role will be responsible for building the Managed Services business that will support VCA’s growth in the coming years. The role will be a member of the VCA’s leadership team in Australia, New Zealand and South Pacific and will contribute to VCA’s strategy in that market. This role will give you the opportunity to:

• Lead the rapidly growing and largest managed services business for Visa globally.
• Manage a large diverse team tasked with delivering great outcomes for clients.
• Develop new service lines and business models.
• Work collaboratively across the VCA and broader Visa business.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office Tuesday to Thursday and be available to be in the office on other days as required. Qualifications What you will need:

• Extensive people leadership experience with large multi-layered teams.
• Extensive and broad managed services experience preferably within payments or the tech space.
• Experience leading programs of work to deliver high quality outcomes for clients.
• Broad people leadership and client management experience.
• Ability to innovate to develop new service lines.
• Strong financial acumen.
• Proven ability to work collaboratively in a team focused on achieving broader business outcomes.

Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. #J-18808-Ljbffr