IT Helpdesk Administrator
Full time
at Minor Hotel Group
in
Australia
Posted on February 23, 2025
Job details
- Company Location: Minor Hotels Corporate Office - ANZ
- Monitor and maintain operational systems to agreed service levels
- Manage Helpdesk tickets
- Implement minor enhancements to existing operational systems, where appropriate
- Restore normal service operation as quickly as possible with minimum disruption to the business, whilst ensuring that availability and service levels are maintained.
- Continuously gain knowledge of relevant product offerings and systems
- Understand current support policies and methods of support delivery
- Establish and maintain strong relationships with hotel staff and head office team
- Report on relevant service level data on a daily basis
- Bachelor of Information and Communication Technology or similar (preferred)
- Minimum 12 months experience in a similar role
- An understanding of the Microsoft stack, including Servers, Active Directory and Office365
- An understanding of Helpdesk Systems, Citrix Xenapp and configuring Mobile Phones using MDM
- Strong communication skills, with the ability to liaise with executives, managers, staff, and external parties in a professional and positive manner
- Superior attention to detail and time management skills
- Availability to work full-time hours, Monday - Friday, as well as availability to be rostered on call for after-hours support when required
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Access to Minor Hotels ANZ paid parental leave benefits
- Additional paid leave including Birthday and Study leave.
- Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
- Discount on Furniture
- 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
- Wellbeing programs with Uprise (EAP)
- Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one-on-one consults.
Company Description
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.Job Description
We are pleased to offer an exciting opportunity for a diligent, professional, and personable IT Helpdesk Administrator to join our team at Minor Hotels Australasia. This full-time role is based at our Corporate Office in the Brisbane CBD. As a key member of our team, you will be expected to provide exceptional customer service, which is central to our operations. Your IT administration skills will be utilized to deliver high-quality support to both Corporate and Property staff within Minor Hotels. Please note that the successful applicant will be required to travel to our Maroochydore Head Office for initial training. Key Responsibilities Include:Qualifications
To be successful you will need:Additional Information
Join our positive and vibrant team and be rewarded with these team benefits:Apply safely
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