Principal Analyst - Products & Service Design | Kaitātari Mātāmua - Hoahoa Hua

• Permanent role
• Based in Christchurch or Wellington (Preferred locations but will consider other locations for the right candidate)
• Lead the charge in customer-centric design, enhancing our data products & services to maximise customer value. Your expertise can make a difference!

Stats NZ | Tatauranga Aotearoa is a Central Government employer of 1200+ people across Aotearoa. We provide data and statistics to support the decisions of Government, Māori and Iwi organisations, businesses, NGOs, and New Zealanders. Our work is About Aotearoa, for Aotearoa - data that improves lives today and for generations to come. We welcome every gender, ethnicity, ability, religion, age, and background and encourage all our people to be their authentic selves. What's in it for you? | Ngā hua ka riro ki a koe We encourage you to go to our careers site to learn more about the Way We Work at Stats NZ and check out our benefits. We want working for us… to work for you! Salary range: $118,052 - $158,264 + superannuation Other benefits of joining Stats NZ include:

• Balance life and work commitments
• Develop and grow your career (coaching, training, study support, secondments)
• Contribute to meaningful work that makes a difference to all people in Aotearoa
• City based offices that cater to a variety of working styles and needs
• State of the art, 6-star green building in Wellington

The role | Te tūnga The Principal Analyst role will bring expertise in customer centric design to lead the improvements to the design of our statistical and data products and services to deliver greater customer value. This is a role that requires an innovative thinker and someone who enjoys introducing new ideas. We are looking for someone who can confidently develop a research-based understanding of customer needs and use this to lead improvements to our products and services. You will be an important part of the Customer Services and Support leadership team and report to the General Manager. You will provide professional leadership in the form of expert guidance and advice, working with a wide range of teams and individuals across Stats NZ and the wider data ecosystem. In addition, you are responsible for the provision of mentoring and coaching to staff across the branch. This role would suit someone with:

• A tertiary qualification in a related field (like Interaction Design, User Experience Design, Psychology, or Computer Science) and relevant experience in a similar role.
• Experience using insights from quantitative and qualitative data/information to inform design and understands the importance of working with customers to take an iterative, test-driven approach to change.
• Knowledge of User Experience / Customer Experience.
• A confident technical decision maker, an excellent collaborator/influencer who enjoys both learning from and developing other staff through coaching and mentoring.
• Demonstrable research skills.
• Ability to take new research and design improve the delivery of insights, and services and implement new designs to deliver increased customer value.
• Ability to develop practice guidelines around new and original practices that enable other staff to work efficiently and consistently.
• Advanced ability to write a range of technical and research documents.
• Information and data governance.
• Have familiarity with, or a commitment to learn and understand, Te Tiriti, Tikanga, Te Ao and Te Reo Māori.
• Demonstrated or encouraged diversity and inclusion in and/or outside of work.

We understand transferable skills can come from experience gained from outside of work. We encourage you to be you in your application. We are committed to diversity, equity, inclusion and lifting our cultural capability. You don't need to be knowledgeable in all these areas already, but you do need to be on board with learning and have a genuine interest and willingness to grow on this journey with us. Tell us about yourself in your cover letter, what attracted you to this role, and what you would bring to Stats NZ. How to apply | Me pēhea te tuku tono If this sounds like you, click on the Apply now button to be redirected to the application page on our careers site. The position description is located on the right-hand side of the page. We will be screening applications as we receive them to move swiftly to interview. You may be asked to complete a pre-interview screen via phone or video. Please let us know in your application if we need to make any specific accommodations during our process. You must have the right to live and work in Aotearoa New Zealand. Background and various pre-employment checks are part of our recruitment process. Note to Recruitment Agencies: unsolicited CVs will not be accepted. Note: You may be redirected to the employer's careers website. #J-18808-Ljbffr