Design Manager - Enterprise

We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place. We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB. About the Team Our award-winning Employee Experience team is made up of experts who are focused on reimagining new ways of working and enabling all MYOBelievers to help more businesses in Australia and New Zealand reach their potential. From talent acquisition, people advisory, organisational development to employee services, digital experience, and workplace experience, we ensure your ride with MYOB is an exceptional one. Who are we? We are a fast-growing tech company delivering a critical software platform to mid-sized businesses, helping them succeed. Our team is continually growing, inventing, and disrupting conventions. To make all this happen, we are dedicated to creating an exceptional and flexible employee experience for all team members and offer a culture that encourages your authenticity. You’ll be part of the Product function and responsible for designing innovative, forward-thinking customer experiences that people enjoy. The customer is at the center of everything we do, and we’re always working to learn what they need from us. A day in the life of the Design Manager of Platform Services at MYOB As a business, we are focused on making things easier, tackling exciting scaling challenges, finding new ways of doing things, and delivering impactful results for mid-sized enterprises. Providing customer experience expertise, this role will help develop a clear and coherent design strategy and drive the design and development of our end-to-end customer experience vision, ensuring alignment across multiple touchpoints and fostering cross-functional collaboration to deliver impactful results. Your impact will scale through your team members by helping them achieve success in their roles and by coaching the wider business on the value and skills required to create great experiences for our users. Your ultimate motivation is to craft an excellent end-to-end user experience across platforms, devices and partnerships. Drive and deliver the customer experience vision

1. Lead the experience vision for customer acquisition, retention, growth, and exit experiences across a broad range of channels and touchpoints, including the website, self-service portal, purchasing and billing experiences, customer communication channels, and sales, service, and support interactions.
2. Maintain a clear and coherent design strategy and a long-term vision supported by research, analysis, and customer feedback.
3. Align and enhance our internal employee experience for front-line and back-office teams, ensuring their tools and systems are intuitive and effective.

Lead a high-performing team

1. Build and lead a team of product designers, service designers, and design researchers, ensuring they deliver to commercial objectives.
2. Coach and mentor team members in their career development.
3. Foster team member performance through regular feedback, performance reviews, and by recognising achievement and celebrating success.
4. Communicate the strategic direction and vision of the organisation and help your team understand their role in bringing it to life.

Build trusted relationships

1. Collaborate with cross-functional leaders, including Head of Product, Head of Engineering, to provide strategic influence and vision.
2. Develop and sustain positive relationships with key stakeholders across the organisation.

What else do you need to know? It's all about results! We are a highly motivated, outcome-focused team. We like to experiment and optimise our plans to meet team goals and deliver on business strategy. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come and join us. Our Culture & Benefits Our values have stood the test of time. Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team! Our partnership with Smiling Mind helps support the wellbeing of our team members and customers. Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment. A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more! We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant. MYOB are an equal opportunity employer and we champion diversity. Don’t meet every single requirement of this role? Still apply! At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. #J-18808-Ljbffr