Group Manager Transactional Quality - Account Receivable

Brief Job Description: • Need to manage the end to end Quality for all the domains of the account • Front leading all Client meetings • Metrics & performance review with all stakeholders on periodic basis • Need to work on Process reengineering • Monitoring & reviewing the activities to ensure SLAs are met • Team & performance management • Taking appraisal of the team • Managing supervisory team of Assistant Managers & Lead associates • To ensure all the action plans completed on time with accuracy • To manage Client expectations• Capable to handle all level escalations • Drive Lean Six Sigma Projects • Maintain all the quality related documents (QSD, QMS, Audit, CCRP, etc.)Key Accountabilities: • Manage the team & responsible for performance reviews • Completely responsible for all the deliveries of the process & team • To be a face of management in front of client • To manage all internal issues related to infrastructure, technology, people, etc • Resource & infrastructure optimization • Hiring & training new resources • To work on RAG tracker & flag the EWIs • Handling all level escalations independently • Meet the customer expectations • Need to prepare various presentations required for different forums • Identify the process gaps & share with client to fix it • Review & sign off all the quality documents Qualifications B.Com, Must be from Commerce Background