Customer Support Executive ( Quality Assurance and Quality Control)
Job details
Customer Support Executive – (Oil & Gas, Mining, Marine) About Company PANORAMA RESOURCES INC is an Africa-focused technology company with local subsidiaries in Cote D'Ivoire and Angola. PANORAMA empower customers with smart technologies for smarter business and safer lives. The company focuses on the maritime, offshore, oil & gas, mining, and industrial sectors, providing services like fire fighting, gas detection, marine consultancy, and more. Job Summary We are seeking a highly motivated and results-driven Sales Executive to join our dynamic sales team. This role is pivotal in driving business growth within the Oil & Gas, Mining, and Manufacturing sectors. The successful candidate will be responsible for acquiring new clients, maintaining relationships with existing clients, and promoting our products and services to meet customer needs and business objectives. Key Responsibilities:
- Provide exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Monitor and evaluate customer interactions to ensure they meet established quality standards.
- Gather feedback from customers and team members to identify areas for improvement and implement changes.
- Ensure all customer service activities comply with industry regulations and company policies.
- Prepare regular reports on customer service metrics and quality assurance findings.
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