Lead Infrastructure EUC

Responsibilities Responsibilities will include the engineering, security hardening, and management and automation of the infrastructure that supports mobile device management solutions

• Assess, architect, design, and implement Mobility, MDM, and end user computing management solutions with a variety of tablets, smart phones, desktops and laptops
• Support the deployment of mobile devices configurations for enrollment processes, troubleshooting implementation and connectivity issues, providing ongoing operational support of mobile devices and mobile applications.
• Prepare instructions for partners to activate, enroll, and set up mobile devices for utilization
• Manage MDM infrastructure to support and manage partner mobile devices (iOS and Android). Will run activity, performance, and compliance reports on mobile devices within the MDM.
• Provide support for the JAMF MAC OSX configuration profiles and standards.
• Support the various application teams in their integrations or adoption of JAMF based applications for macOS by providing guidance to internal application packaging resources.
• Determine the most efficient methodology and path for securing the mobile infrastructure to include assessing technical configurations and security settings for mobile devices.
• Validate compliance and configuration management impacts in UAT and promote to production.
• Recommend cross functional configurations between MDMs (currently Intune and JAMF ).
• Implement best practices for projects moving forward as well as suggest and operationalize changes to current environment.
• Understand threats to mobile ecosystems and can help design security solutions and controls in support of mobile environments.
• Evaluate, recommend, and support configuration changes, enhancements, and modifications to the mobile environment.
• Develop, implement, and own technology control standards for both mobile/PC hardware and software, which includes standards for estimating, architecture, development platform, design, development, testing and deployment
• Serve as an advisor to technology and business stakeholders by understanding core MDM processes and priorities. Then drive to provide endpoint capabilities which will best enhance the stakeholders' working experience.
• Contribute to and review solution design documents to ensure innovation, security, and business requirements are met while also keeping a keen eye on improving user experience with endpoint technology
• Collaborate with internal partners or vendor teams as needed (e.g. technology, architecture, information security, network, identity management)
• Actively participates in operational activities including:
• Execution of deployment operations to monitor and improve on pre-release, upgrades and current versions of software.
• Evaluating compatibility of programs with existing hardware and/or software features.
• Development of protocols to support established standards.
• Interacts with internal and external peers and managers to exchange complex information related to MDM technologies in scope.
• At times, may receive escalations to assist with incident resolution

• Overall 15+ years of Industry experience
• 8+ years’ experience with Mobile Device Management
• Experience with a Mobile Device Management system (JAMF, Intune, etc.)
• Experience with the remote deployment and management of OSX, iOS and Android devices
• Experience with ITSM Tools for incident, change, and service request tracking.
• Experience with working multiple projects
• Working Knowledge of Wired and Wireless Networking.
• Working knowledge of Network concepts: TCP/IP, DNS, DHCP, VPN and troubleshooting connectivity.
• Strong troubleshooting, problem solving and creative thought-processing skills.
• Must be able to communicate effectively and cooperatively with end-users, IT staff, management and vendor support personnel.