Administration Executive

My client, Ireland's leading car provider, is looking to hire a Customer Experience Executive to ensure a high standard of customer experience, provide office support, and manage administrative tasks. Hybrid working and excellent company benefits. Duties:

1. Membership management – new member applications are processed efficiently, and membership emails are responded to.
2. Work closely with maintenance and support partners to ensure vehicles are available for use.
3. Review escalated customer queries or complaints and take appropriate action to resolve matters.
4. Processing fines and penalties accurately and on time.
5. Organising purchase orders for invoices.
6. Provide training for dealership staff on mobility services and provide communication on key updates to the service.
7. Logging technical issues with technical suppliers.
8. Monitor customer reviews and respond to online queries.
9. Analyse customer support reports to ensure high levels of customer satisfaction.
10. Logging company expenses on relevant platform.
11. Processing outstanding payments.
12. Preparing vehicle condition reports for vehicles that have been removed from the fleet.
13. General administrative duties.

1. Strong organisational skills.
2. Excellent communication skills.
3. Experience managing processes.
4. Time management skills.
5. Attention to detail.
6. Ability to multitask.
7. Proficient in Microsoft Excel.