Customer Service Officer

Responsibilities Maintaining a positive, empathetic, and professional attitude toward customers. Responding promptly to customer inquiries on general and transactional enquiries. Communicating with customers through various channels. Acknowledging and resolving customer requests. Customer outreach to encourage the use of digital services. Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards. Collaborate with stakeholders to resolve all customer queries and requests. Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery. To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues. Operating Hours Operating Hours are from 8.30am to 8.30pm (Staggered office hours of 8.5 hours per day), on a 5-day work week with rotating shifts, Mondays to Sundays. Privacy Notice Please refer to U3's Privacy Notice for Job Applicants/Seekers at When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes. #J-18808-Ljbffr