Credit Supervisor
Job details
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy, and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery, and adventure. This is not simply our job, it’s our passion. With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for an experienced Credit Supervisor to join One&Only Royal Mirage Resort in Dubai. With the global growth of our brands, you will be an integral part of the Resort’s success, and your role goes beyond developing potential relationships with our clients where you will be responsible for maintaining ledgers and records of both Hotels (One&Only Royal Mirage and One&Only The Palm) receivables and posting all transactions incurred in accordance with both hotels (OORM&OOTP) standards. Reconciles daily statements and month-end balancing of receivables. Key Duties and Responsibilities
- Controlling the city ledger & checking all the account receivables respective accounts.
- Preparing/Checking daily credit card merchant settlement reconciliation for credit card postings as per the payments received through the bank every day.
- Online banking/checking posting & allocating the payments - segregating the various payments received through the bank statement.
- Coordinating with colleagues from front office, Sales & Marketing, F&B, Banquets, Restaurants, etc. for operational issues.
- Ensure guest requests, inquiries, and all concerns are properly addressed & completed in a timely manner.
- Working & extending full cooperation with all hotel departments to ensure we meet and exceed guest expectations and that all guest billing is accurate and up to date at the time of departure.
- Reconciling & issuing day-to-day Proforma Tax Invoices from the system Opera & making them manually prior to guest arrival to retrieve the full payment as per the request from room reservation/F&B/Banquets & groups.
- Research, assess, and evaluate customer creditworthiness as per their credit applications.
- Sending/Forwarding invoices to the respective travel agencies and following up for the payments accordingly.
- Follow up with clients to manage debt recovery.
- Strong continuous follow-up for fast payment processing to maintain a healthy ledger.
- Maintenance of relationships with Government department personnel, local companies, travel agencies, and tour operators for smooth business growth.
- Make possible strategies to overcome all difficult hurdles in terms of collection of overdue payments.
- Constant continuous & regular follow-ups against short-paid invoices with all travel agencies & tour operators.
- Accrual of commissions during the month-end closing of books (i.e., Booking.com / Onyx (Pegasus), Expedia.com, Hotels Combined, and others).
- Review, reconcile & tally all General Ledger postings/entries vs Opera in the month-end exercise.
- Review, reconcile the % commission release as per the active month-end/Weekly cycle for Onyx/Booking.com & some other travel agencies via bank transfer.
- Ensure the accurate, precise, and timely submission for end-of-month reporting/aging with signature.
- Conducting/attending monthly credit/PM meetings with all concerned departments.
- Monthly balance sheet review to ensure all relevant entries are held correctly as per the books.
- Review, reconcile the balance sheet of GL & AR accounts after the month-end for submission of reports.
- Appointments & personal visits with valid contacts to companies and travel agencies for payment follow-ups & collections.
- Bookkeeping all credit department records & files to manage financial data.
- Minimum education of high vocational diploma in accounting.
- Minimum of 2 years in accounting experience.
- Good communication skills in written and spoken English.
- Analytical mindset and proactive attitude.
- Professional disposition with good communication and interpersonal skills.
- Ability to produce sustainable and successful results in securing payments on time in a professional manner.
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