Home Saudi Arabia Manager - Application Services Engineer

Home Saudi Arabia Manager - Application Services Engineer

Manager - Application Services Engineer

Full time at D360 Bank in Saudi Arabia
Posted on February 23, 2025

Job details

Job Description The role is responsible for day-to-day application service management and operations to ensure service availability, optimal performance, and security of systems including operating systems, and other related services. The Application Operations Engineer will participate in system capacity evaluation and planning. Responsibilities

  • Investigate and coordinate the resolution of potential and actual application/service problems.
  • Ensure that operational documentation for the system is fit for purpose and current.
  • Advise on the correct and effective use of the system.
  • Review application/system software updates and identify those that merit action.
  • Use application/system management software and tools to collect logs and analyze them.
  • Carry out agreed application operational procedures, including application configuration, installation, and maintenance.
  • Use application management tools to collect and report application performance statistics and error logs.
  • Automate application tasks, processes, and deployments in the best possible ways.
  • Monitor service components of the applications.
  • Receive and respond to routine requests for support, and investigate in accordance with established procedures.
  • Assist users with their work and issues, perform application administration tasks, and resolve issues.
  • Assist in the investigation and resolution relating to integrations with the application to the extent possible.
  • Provide knowledge transfer and training to other application services engineers.
  • Ensure/participate in the implementation, adherence, and enforcement of the SAMA Cybersecurity Framework and other related bodies required for D360 Bank to remain compliant with policies, procedures, practices, training, reporting, personal due diligence, and vigilance within departmental/unit activities and operations.
Qualifications Preferred Qualifications A tertiary-level qualification from an internationally recognized institution in computer science or a related subject area. Years & Nature of Experience
  • 3 to 5 years of equivalent experience where required competencies and experience have been demonstrated.
  • An experienced professional who can deliver on difficult technical tasks.
  • Project implementation experience.
  • Self-sufficient at work and capable of managing small project responsibilities.
  • Provided technical supervision to junior staff in the past.
Technical Competencies
  • Project Management
  • Operations Analysis
  • Troubleshooting
  • Reporting
Behavioral Competencies
  • Collaboration
  • Communication
  • Problem Solving
  • Digital Fluency
About Us D360 Bank is a shariah-compliant digital bank that aims to provide the best financial experience in the Kingdom. Our Vision: To reinvent finance through innovation & technology, making it convenient, accessible & fair to all. About The Team Embarking on a thrilling journey with the D360 Bank Technology team places you on the frontline of a revolutionary transformation in the financial and banking sector. Embrace the opportunity to immerse yourself in the world of DevOps philosophies, spearheading essential advancements in our applications and services. We wholeheartedly embrace the power of codification, employing cutting-edge Infrastructure and Configuration as code techniques, as well as automation, immutability, CI/CD, and scalability. All these endeavors are driven by our unwavering commitment to the ultimate satisfaction and security of our esteemed customers and users. Within our continuously compliant environment, you will play a vital role in shaping the future of banking technology, paving the way for unprecedented innovation and success. #J-18808-Ljbffr

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