Guest Relation Associate - Dubai Holding Entertainment
Job details
About Dubai Holding Entertainment: Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security. Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline. Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season. As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE Dubai, LEGOLAND Dubai and LEGOLAND Water Park. Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more. Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages. Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations. Job Overview: Here's your chance to step into the role of Guest Relation Associate at Roxy Cinema part of Dubai Holding Entertainment . In this position, you'll take on key responsibilities that include: The Guest Relation Associate is responsible for providing courteous and professional guest service to cinema patrons. The Guest Relation Associate is also responsible for assisting in all areas of operations to deliver an outstanding movie experience to Roxy Cinema Guests. Main Duties:
- To display a friendly, helpful, and cheerful attitude while communicating effectively with our guests and fellow team members to support cinema operation.
- To represent & promote Roxy Cinemas & Meraas Leisure & Entertainment in a positive manner to maintain a professional brand image.
- To ensure the enforcement of Roxy Cinema rules and provide crowd control in an efficient manner throughout the areas as necessary to ensure the guest's safety and enjoyable experience.
- Attends to all guest’s reasonable request and enquiries.
- Ensures security of cash, ticket stubs and equipment in Roxy Cinemas.
- Performs duties in all fronts of house positions.
- Operates automated ticketing system.
- Assists in acknowledgement of delivery and dispatch of materials to and from the cinema in the absence of the Duty Manager.
- Provides support with cinema advertising and promotional events as required.
- Handles day to day accounting and end of shift financial matters.
- Adheres to all policies and procedures.
- Assists in all emergency and health and safety policies and procedures.
- Assists as required in ensuring all presentations and standards are achieved.
- Completes assigned tasks within given deadlines.
- Performs any other duties as required by the Management.
- Performs all related guest service functions to provide excellent support and service.
- Assists in Cinema information services.
- Follows, implements, and trains on HACCP procedures.
- Performs other duties as assigned.
- Implements Work Culture: Clean, Tidy & Presentable.
- Any other duties as may be reasonably requested by the Management Team.
- The ability to drive performance in increasingly competitive and diverse environments, enhancing and improving efficiency/ effectiveness of processes and practices in pursuit of striving to exceed targets set.
- The ability to adapt to changes in order to alter normal procedures to complete a job efficiently and meet company goals.
- High Performance Teamwork and Cooperation: The ability to proactively build high performance teams, supports teams interests and encouraging and empowers strong team spirit.
- The ability to create opportunities, proactively act on something now to create a future opportunity and improvement.
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