Client Support Setup Specialist
Full time
at Wear The Shield
in
Online
Posted on February 22, 2025
Job details
Join Our Rapidly Growing Team as a Client Support Setup Specialist (Implementation Specialist)! Are you ready to be part of a high-energy team and one of the fastest-growing companies in the Ecommerce and Customer Experience Ecosystem? After experiencing a phenomenal 600% growth last year, we’re on the lookout for a top-notch Implementation Specialist to join our dynamic team of Agents. Why You'll Love Working With Us: -Take charge of setting up and implementing cutting-edge Customer Service Platforms for our clients. -Enjoy clear progression plans and career advancement opportunities with one of the fastest-growing startups in eCommerce. -Work alongside a team of passionate professionals who will inspire and support you. Your Role: As our Client Support Setup Specialist, you’ll be instrumental in: -Configuring and optimizing customer service platforms to meet client needs. -Enhancing implementation processes to deliver exceptional client service. -Creating and maintaining detailed setup tutorials and SOPs. -Auditing and optimizing platforms for peak performance. -Providing support to Onboarding Specialists with platform-related queries. -Reporting on progress and analytics to keep the team informed. What We're Looking For: -Experience: 3+ years in Customer Service, with an IT or Computer Science background preferred. -Skills: Proficient in Excel or Google Sheets, strong research and analytical skills, and excellent communication. -Knowledge: Familiarity with eCommerce tools like Gorgias, Shopify, Zendesk, etc. is a plus. -Attributes: Detail-oriented, self-starter with high energy and motivational skills. Technical Requirements: Personal PC or laptop with at least 15 Mbps for upload & download speed. Perks & Benefits: -$5 USD/hour -Relax and recharge with paid time off. -Comprehensive health insurance and dental benefits. -Recognition and rewards for your hard work. -Enjoy the flexibility of a permanent full-time remote setup. How to Apply: Ready to make an impact? Apply now by pasting this link into your browser: forms.gle/Fg3vUUj7V5G8Rsiw5 Application Code: JAZZHR Note: Only applications submitted through the provided link will be considered.
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