ServiceNow Tech Lead - FSM

Job Description: ServiceNow Tech Lead - FSM Position Title: Senior Tech Lead - FSM ( Field Service Management) Location: Bangalore Job Type: Full-Time Experience Level: Senior (7+ years) About the role : We are seeking a highly skilled and experienced Senior Tech Lead specializing in ServiceNow – FSM module. The ideal candidate will have over 7 years of experience in Field Dispatch and 3 years in FSM modules. Demonstrated ability to lead teams, implement FSM solutions, and optimize field service management processes to improve efficiency and service delivery. Key Responsibilities Work Orders and Tasks : Manage the full lifecycle of work orders and tasks, ensuring accurate assignment, tracking, and completion using ServiceNow FSM features. Schedule Optimization : Implement and optimize scheduling for field service tasks, ensuring efficient resource allocation and minimizing downtime3. Resource Management : Oversee the deployment and management of field service resources, including training and development to ensure high-quality service. Mobile Solutions : Develop and support mobile solutions for field technicians, ensuring real-time access to tasks, updates, and relevant information on the go. GIS/Mapping : Integrate GIS/mapping functionalities for accurate location tracking and route optimization. IoT Integration : Implement and manage IoT integrations to enhance field service operations with real-time data and predictive maintenance. Field Service Operations : Streamline and improve field service processes, from dispatching to tracking and reporting. Required Skills Experience : 7+ years in consulting and implementing ServiceNow FSM solutions, particularly focusing on work orders, tasks, and schedule optimization. Technical Expertise : Proficient in ServiceNow technologies including Flow Designer, REST, JavaScript, and HTML. Certifications: ServiceNow Certified System Administrator, CSM Implementor, and FSM Implementor. Leadership Skills : Proven experience in leading and managing teams, with strong interpersonal and communication skills. Analytical Skills : Strong analytical and problem-solving skills, with the ability to identify and implement process improvements. Project Management : Experience in managing ITSM projects from inception to completion, ensuring timely delivery and quality outcomes. Education : Bachelor’s degree in computer science, Information Technology, or a related field; advanced degrees are a plus. Preferred Qualifications:

• ServiceNow Certification: ServiceNow Certified System Administrator or other relevant certifications.
• Process Improvement: Experience in process improvement methodologies such as Lean or Six Sigma.
• Integration Experience: Experience integrating ServiceNow with other enterprise systems.

Why Join Us: At BCE Global Tech, immerse yourself in exciting projects that are shaping the future of both consumer and enterprise telecommunications. Innovative Environment: Work in a dynamic and innovative environment where your contributions make a significant impact. Professional Growth: Opportunities for continuous learning and professional development. Collaborative Culture: Be part of a collaborative and supportive team that values your expertise and ideas. If you are passionate about technology and eager to make a difference, we want to hear from you! Apply now to join our dynamic team in Bengaluru. What we offer

• Competitive salaries and comprehensive health benefits
• Flexible work hours and remote work options
• Professional development and training opportunities
• A supportive and inclusive work environment