Lead Enterprise Architect Customer

What is the opportunity?

An exciting opportunity has arisen for a customer architect to join our team. You will be responsible for designing and driving customer-centric solutions that align with the Bank's strategic goals and enterprise architecture. The role focuses on understanding customer needs, collaborating across technology and business teams to deliver scalable, secure, and innovative customer banking solutions!

In this role, you will:

1. Contribute to strategy definition and the development of roadmaps and reference architectures for Customer capabilities, in support of business strategic priorities and challenges.
2. Support project colleagues with Enterprise technology landscape knowledge of customer capabilities, understanding of wider enterprise context and in communication.
3. Direct and guide change programmes in their design of changes for customer solutions, maintain oversight and play an architecture governance role throughout the lifecycle of a change project.
4. Direct, guide and support solution architects to design architectures that implement or influence the customer strategy and roadmaps in compliance with the guidance from Principles, Standards, Policies and Guidelines.

What will make you stand out?

We are looking for a candidate that has knowledge in developing enterprise architectures in support of customer capabilities and has a proven understanding and practicable experience in architecting for SVOC; customer identity and access management; digital customer experiences; customer acquisition & onboarding; customer relationship management and customer offboarding. You will have knowledge of GDPR and other relevant regulatory requirements within Ireland, UK and EU (e.g. vulnerable customer) and a proven track record for designing enterprise level solutions. Have experience in delivering digital experiences and have demonstrated abilities in visioning and high-level solution capabilities. Experience with any of the following will also help you to stand out:

1. Customer Journey Mapping, CRM platforms, Process Automation, Data Analytics and Digital Channels.
2. Ability to work with deep-dive technical SMEs and decisive when presented with disparate technical solutions.
3. Leadership and people management skills.

Essential Qualifications

There are no specific qualifications or minimum educational requirements needed for this role.

More about the team

The Enterprise Architecture team is part of the Enterprise Services division of Bank of Ireland. Our purpose is to align IT and business strategies, guide strategy execution, optimise technology investment and influence business strategies through the lens of being commercially and technically executable. This is a hybrid role and can be done anywhere in the Republic of Ireland with the base location being Dublin. Travel will be required for in-person collaboration - exact frequency to be agreed with the manager.

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 25 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports. Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Flexible working matching promise

We know how important flexible working arrangements are to our colleagues, and we promise to try to match your current flexible working arrangement in this new role (all existing working arrangements considered!) At the heart of our purpose is our commitment to Inclusion & Diversity: Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce, this is supported by the development of our Employee Support Networks. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact recruitdirect@boi.com.

Key Competencies

1. Champion Transformation - People Manager
2. Manage Risk - People Manager
3. Agile - Self
4. Customer Focused - Self
5. Accountable - Self

Where Agency assistance is required, Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process. #J-18808-Ljbffr