Duty Manager

We are currently recruiting for a Duty Manager in Monread Fare. Monread Fare prides itself on creating an excellent customer experience with its positive team and working environment. As a Duty Manager, you must be confident, self-motivated, reliable, and a good team player. We expect you to lead by example, deliver excellent customer service, and create a welcoming atmosphere for all of our customers. Reports to: Site Operations Manager and Spar Manager. Employee Benefits:

• 60% Staff Discount
• Perks Subscription
• Peer Awards Scheme
• Employee Referral Scheme
• Free On-site staff parking
• Excellent Career Progression Opportunities
• Bike to Work Scheme

• Be aware of the level of business expected on the site and enable delivery of exceptional guest services. Guests are to be greeted in a warm and courteous fashion at all times, and you will be responsible for ensuring that queries are addressed in a friendly and efficient manner.
• Supervise, manage, and assist in the daily operation of Spar Department areas, ensuring they are adequately staffed and supervised, implementing and maintaining the highest standard operation procedures for all service areas.
• Ensure that appropriate service systems related to contractors' site visits are in use, including service logs, granting permission for site access, and paperwork completion.
• Liaise with Departmental Manager/Site Management regarding all operational issues.
• Ensure a high level of hygiene is implemented throughout the Site at all times, with a strict cleaning schedule in operation and regular monitoring/recording of the same.
• Ensure all equipment on the Site is up to the required standard and not abused, by supervising and reacting to issues as they arise.
• Supervise all staff rostered to work and ensure that they are present in full clean & tidy uniform as per Company standards.
• Record staff lateness/sickness as per company procedure and report it to the relevant department manager.
• Ensure all departments are operating according to the official opening hours and act on issues related to opening and closing a department to facilitate smooth operations.
• Depending on business levels within the site, assist with duties as directed by Management, which may include assistance in operations in all areas of the site.

• Supervise, manage, and assist in the daily operation of all service areas, ensuring they are adequately staffed and supervised, implementing and maintaining the highest standard operation procedures for all service areas.
• Be involved in stock takes and carry them out.
• Ensure implementation of cleaning procedures across the non-departmental areas.
• Maintain a high standard of personal hygiene and be fully aware of all Company policies and duties involved in each non-department area.

• In case of an emergency, ensure the safety of staff, customers, and any other person on the premises. Carry out emergency procedures as required.
• Keep non-departmental areas tidy and safe, reporting any hazard, loss, or damage to site management.
• Be aware of trained first-aid personnel on the premises and the location of all first aid boxes.
• Observe all safety rules and procedures, including those outlined in the Health & Safety Statement.
• Carry out and promote fire and accident/other safety drills as directed by the site safety officer.
• Participate in all Health and Safety training scheduled for you and your team.
• Be an active member of the Health & Safety Committee and attend monthly meetings.
• Inform Management immediately if you are personally involved in any accident or incident on the site grounds or if you witness an accident or incident involving a third party.
• Deal with and record employee liability/public liability incidents as per company procedures.

• Assertive & authoritative whilst also courteous & respectful
• Understand how to collaborate with various stakeholders
• Diplomatic
• Ability to take control of situations and address them in a calm and professional manner
• Can work in a fast-paced environment
• Good/quick decision maker
• Structured and demonstrates the ability to plan ahead
• Experienced in people management
• Experienced in successfully achieving sales targets and KPIs set by Management
• A customer-focused manager who can build a quality and loyal customer base
• Excellent verbal and written communication skills